The Robert the Bruce Reviews Summary

Staff and Service

Pros:

• "The staff were great and we enjoyed a superb get together."
• "We were pleasantly surprised when we had a quick and efficient service, used the app to order, very easy, greeted at the door with polite staff."
• "Service was fast, and staff were pleasant."
• "Great pint and food served by friendly and efficient staff!!!"
• "Staff very friendly and welcoming."
• "The staff are helpful and efficient although clearly stretched. More staff on duty would help."
• "Staff are really helpful, good food and drink very affordable."

Cons:

• "This place is a joke, no wonder Dumfries is full of covid."
• "Dirty and understaffed at a Friday lunchtime, so we left and ate elsewhere."
• "Staff grumpy and really slow to serve you at the bar"
• "The night I visited the staff were slow."
• "I called over to a waitress to get it cleaned but don't think she heard me."
• "We were told that we couldn't put six chairs around the table."
• "Food service was a little disappointing as when our food arrived had to ask 3 times to get full order."

Food Quality

Pros:

• "Butterfly chicken burger was nice."
• "Food was lovely (and so was the waiter - he had only been there 2 days and seemed to be working harder than anyone else!)."
• "Excellent well kept beer."
• "The food is lovely and very reasonably priced"
• "Had lovely Fish,chips and mushy peas."
• "Food quality excellent."
• "The chicken wings still taste great."

Cons:

• "Eggs came hard so ask for soft eggs only to be told they dont do soft eggs"
• "The 'tatties' were mashed potato, but was cold and FROZEN inside!"
• "Waited ages for our food and got raw meat served when it finally arrived"
• "Every bloody pint I've had was still and watery and what did the staff do upon complaint ... ? Nothing."
• "Most of the food served and presented is below the average standard of pub grub."
• "The gourmet burger was luke warm as were the chips... surely there is room for improvement."
• "Two burgers were burned on the outside, but somehow stone cold"

Cleanliness and Atmosphere

Pros:

• "Nicely converted heritage building in a convenient location."
• "Atmosphere in the Pub was good and definitely a meeting place."
• "A beautiful sandstone building with elegant columns and portico entrance."
• "Beautiful old building that's been tastefully decorated."
• "It's quite an impressive building with its domed ceiling and features."
• "The building and interior decor are very nice and welcoming."
• "Nice big airy pub."

Cons:

• "The entire building sounds like a Metallica concert by noon because of the amount of people talking."
• "The first thing I noticed was that every surface - bannisters, tables, menu, bar - was sticky and in need of a thorough clean."
• "The toilets are smelly and also the table we sat at was quite smelly."
• "The interior is now looking tired and dated."
• "The breakfast was terrible it was greasy and cold."
• "The hand sanitizer at the door was empty and with no music you heard people's conversations, some rather loud and annoying."
• "All the surfaces here; including the tables, chairs, menus, forks and knives are sticky and in need of a very serious clean."

Technology and Accessibility

Pros:

• "Loved the app to order and pay, nice and easy way to get set up and pay."
• "Ordering food or drink is done through an app and it is then brought to your table."
• "Download the app to order and pay from your table."

Cons:

• "The app doesnt let you pay by cash, which wouldve been alot better to do."
• "Called in this morning for Breakfast... got the order wrong informed the staff who took it away and brought it back it was luke warm"
• "We ordered through the relatively new Wetherspoons app on our phone... however the food came and there were two burgers that were wrong."
• "can't even get a refund for an order from the app for a Pepsi because we forgot ID after 11pm"
• "The heating was broken they had the ac blasting out it was a cold rainy evening and it was freezing inside."
• "Car park just up the road but be aware you need a parking disc to use it from the police station near the car park."
• "found it very difficult to get access to toilet"