Mann Sales and Letting Agents Beckenham Reviews Summary

Agent Performance

Pros:

• "Liam has been wonderful from the word go- incredibly professional, very personable and friendly as well as patient."
• "Lara Reid from Mann Lettings in Beckenham was the most patient, helpful and understanding agent I have come across over the last 3 months of searching."
• "Tony in particular was always on hand to ensure I was comfortable with the proceedings and kept up to speed at all times."
• "The effort shown from Scott, Catherine and Chloe is outstanding."
• "I dealt with Mia and she was ever so helpful and even took the time out of her day on a bank holiday to email me and keep me updated."
• "Jamie was incredibly helpful. He was so friendly, trustworthy, approachable, helpful and cared."
• "Laura and Callum were very dedicated and efficient."

Cons:

• "Unfortunately, pretty useless. Bought from them and had impersonal and fairly consistently incompetent service from our particular estate agent."
• "We’ve been trying to by a place for five months and have been lied to repeatedly by him and he’s never responsive in a reasonable period."
• "Working with Craig has been a headache. He’s an unprofessional liar who comes off like an absolute prick."
• "He’s caused great distress and has no professionalism."
• "His communication is beyond lacking and I don’t understand how someone with no empathy or intelligence has gotten to this position."
• "She didn't listen when they called us asking questions and didn't answer questions when asked."
• "Mann have been made fully aware of these activities and continue to take no action."

Customer Service

Pros:

• "The whole team is friendly and seem to work well as a team."
• "Overall, the team was great! Thank you."
• "I highly recommend their services."
• "I recommend the team to anyone. Absolutely brilliant!"
• "Everyone in the team are welcoming and professional and we feel valued as their clients."
• "Great service, very professional and friendly staff."
• "Would definitely recommend Mann Beckenham to absolutely anyone."

Cons:

• "I would advise - do not go with their panel of conveyancers."
• "I accepted 4 offers on my flat, all to be withdrawn because certain information was not divulged to the buyer until after the sale was agreed."
• "I should not have had to remove my property off the market with them for them to provide the correct and full information to the potential buyers."
• "I left feeling like they treated us as if the manager had a personal issue with us! EXTREMELY DISAPPOINTED!!!"
• "The manager is very unprofessional and drag there feet in returning our deposit."
• "Would recommend avoiding selling or buying if possible."
• "As a mental health worker of 19 years, I would describe Mann Estate Agents as disappointing."

Communication

Pros:

• "What makes Beckenham Branch different is that they go the extra mile."
• "Lara called when she said she would, kept me updated with changes instantly."
• "Tony was very helpful, informative and considerate alongside having great communication skills."
• "Answering all calls, texts or mails within minutes."
• "Liam was informative and honest at every single stage. We were kept in the loop on everything and for me communication is key!"
• "They always respond promptly to emails and phone calls."
• "Laura was professional and personable and amazingly, within a week, I had a buyer!"

Cons:

• "They dragged the whole process on weeks/months - I only wish they had dragged it on 2 more weeks and we would have made it to the stamp duty payment holiday!"
• "I tried to reach them by phone 3 days in a row with 10-15 minutes gap 6-7 calls each time. No one answers the phone so I left a voicemail."
• "It seems like their phone lines are on a vacation of their own, probably sipping piña coladas by the beach."
• "This estate agent is not to be trusted one little bit. They play games with purchasers informing them they can't get hold of the vendor and then hang the offer out there until they attract a bidding war."
• "Despite hours of footage submitted to Mann's Beckenham office and Head Office, Mann have left her without support and refuse to look at the footage."
• "Mann have been made fully aware of these activities and continue to take no action."
• "I am taking steps to bring it to the attention of the Property Ombudsman in the hopes of preventing similar issues for other tenants in the future."