Dexters South Kensington & Knightsbridge Estate Agents Reviews Summary

Customer Service

Pros:

• "Chris Lewis at Dexter has been absolutely amazing helping me with any issues I have with my flat."
• "Manon Derchy has been of tremendous help in our adventure to buy a property in central London."
• "Gave very fast responses!!!!"
• "Excellent experience, 5 star service. Many thanks to George Gibbs, who was very friendly, patient and professional."
• "Tom Hood has done a great job managing my property. Good communication and attention to detail."
• "Many thanks to Georgina and Elinor from Dexters! They took a good care of me by renting the apartment for me."
• "Dexters South Kensington provide an exceptional level of service."

Cons:

• "If you have a full time job and don't need no extra drama in your life, stay away from this agency. You've been warned."
• "The apartment was not given cleaned (breaching the contract) with many repair issues which took weeks to fix."
• "There was no solution for any problems we met and the team was really inefficient."
• "DO NOT use this agency!!!"
• "But Dexters has chosen to deal it in a far-west cowboy way."
• "Rental experience was highly stressful and the agent fee structure was not made clear to us beforehand."
• "They do not reply often for the complaint procedure either."

Professionalism

Pros:

• "Stephen Hewitt, Harry Stow, Hugh Daunt, Tom Hood & many others! - has handled all concerns efficiently and professionally."
• "Had a brilliant service with this Dexters branch especially via Rebecca Rooney. Her professionalism, knowledge and vibrant personality made the whole experience seamless."
• "George Bromage from Property Management has been a favourite."
• "George from property management on my property in Kensington. He deals with all issues swiftly, thoroughly and thoughtful."
• "Alex Brewster has provided excellent service. He carefully evaluated our need and show us the property at Point West 1006."
• "Samuel Jahson was very nice and efficient with me and my partner and went above and beyond to help us searching for our apartment."
• "Frankey helped me finding a wonderful flat at the best possible location."

Cons:

• "Never rent from Dexters."
• "No compensation, no professionalism, avoid them if you can!!!"
• "I’ve never had to write anything like this but I have reached my limits of playing nice."
• "Elliot Taylor, Stephen Dean and his team are nothing but a fraud!"
• "I really don’t advise any landlord to use their services. It is pretty bad."
• "They will NEVER solve your inquiries once you signed the contract!"
• "Worst rental experience we've ever had! Dexters are a fraud and liars."

Property Management

Pros:

• "Tom Hood in particular, by managing my property, has displayed the highest level of professionalism, politeness and accountability."
• "Definitely recommend George Gibbs and Dexters South Kensington & Knightsbridge."
• "Percy and Manon persistently made sure that the transaction progressed as smoothly and quickly as possible."
• "Candy Foy did an amazing job regarding the sale of my flat in SW10 and the entire process was completed in 3 weeks."
• "Found George to be extra super helpful and friendly!"
• "Really recommended."
• "Overall great service."

Cons:

• "I recommend not choosing dexters."
• "DO NOT use this agency!!!"
• "Dexters advertises the flat already at 1195 pounds per week even the EPC of the flat is expired (illegal)."
• "Generally, the agent and the management company are not easy to contact and either ignore your emails or give extremely late/unhelpful replies unless they want something from you."
• "It has been a total nightmare with the agency and particularly dealing with the head of it Eleanor. Very unprofessional and incompetent."
• "Landlord behaves in a mean, greedy and certainly unlawful way, and I am amazed that this is the advice that Dexters is giving to the landlord."
• "Sending out invalid notice letter on behalf of the landlord on July 19, 2022 to evict the tenants."

Agent Performance

Pros:

• "I’d be happy to work with Dexters or Rezarta again."
• "Frankey showed her patient when we face problems."
• "Parys and Sam who have both been instrumental to the sale of my property in a very tough market."
• "The whole Dexters team in this area has a really prompt and friendly service."
• "Beth helped me find my dream flat!"
• "Adonia Vodoan, helped me find one within days."
• "Manon and Tristan's contribution was essential for the happy ending of the transaction till the exchange and eventually the completion."

Cons:

• "I recommend not choosing dexters."
• "DO NOT use this agency!!!"
• "They don't care about renters at all - just the landlords."
• "How is this agency still open???"
• "I really don’t advise any landlord to use their services. It is pretty bad."
• "Elliot Taylor, Stephen Dean and his team are nothing but a fraud!"
• "Worst rental experience we've ever had! Dexters are a fraud and liars."