Toby Carvery Carlisle Reviews Summary

Service

Pros:

• "Visited today amazing service as always."
• "The staff were excellent and our server was very helpful."
• "The server also dealt with one customer shouting and banging on the door to attract her attention very well."
• "Two lads behind the bar amazing, went out of their own way to save us money each which was so kind!"
• "The staff were just so friendly and warm and welcoming making our first outing post pandemic so enjoyable."
• "The people that worked there were brilliant."
• "Fortunately, when we complained the manager came and apologised and allowed the children to go up to the carvery and get a plate of Yorkshire puds and veg."

Cons:

• "We had to wait 30 minutes for our plates to be cleared from the table."
• "There were no Yorkshire puddings! Roast potatoes so salty they would preserve themselves."
• "The female staff need to do some customer service work and very quickly or change jobs."
• "Not sure I'll return to Carlisle Toby after this experience there."
• "Waited 10 minutes in a queue only to be told that there wouldn't be a table available for another hour."
• "Sorry to say this place seems to be understaffed."
• "What a joke and a waste of money."

Food Quality

Pros:

• "Quick, clean, great food and smiley service :)"
• "Lovely decor, clean and well equipped toilets."
• "The food was fresh and excellent."
• "The food was great, the meat was very good."
• "All the meat and veg was perfectly cooked."
• "The usual decent roast dinner. All the meats were moist and tender (including the turkey)."
• "The vegetables were delicious and faultless."

Cons:

• "The meat was dried out and used to the point where the turkey was all bones, and the beef all jelly fat."
• "The food was absolutely terrible, mashed potatoes were so lumpy with hard bits."
• "The food was absolutely disgusting.. the beef was full of gristle and inedible."
• "Meat was all fat no selection of veg."
• "The meat was tasteless, the veg tasted like it was going off before it was cooked."
• "The meal was terrible, only 2 meats to choose from and very dry, meat portion absolutely tiny."
• "Food was very bland and luke warm."

Cleanliness

Pros:

• "Lovely place, lovely atmosphere."
• "Place was clean and tidy, even after a hectic breakfast service."
• "Staff were very nice and friendly. Very Clean. Loved it here."
• "Nice quiet area off the road, free parking for the time you're there."
• "Was well spaced out for social distancing and hand sanitizer was at bar and entrance."
• "The environment was cosy."
• "+++ - Clean"

Cons:

• "The whole place was dirty, the plates were still covered with last nights food."
• "Our feet literally stuck to the floor because the carpet was so dirty."
• "The carpets were black and I felt the place was very unclean."
• "The place was filthy. The toilets were horrendous."
• "Whilst the staff were polite and friendly the place was dirty throughout, the carpets had a bad odour and the toilets weren't very clean."
• "The windows were open they were black with mould had a few flies flying around our lunch."
• "On arrival beer garden was filthy, dirty ashtrays overflowing."