House Of Marbles Reviews Summary

Customer Service

Pros:

• "Friendly, quick service."
• "We mention this to the staff who were very apologetic and gave us a discount."
• "All the staff led by the most efficient and welcoming lady (Di?) make my every Marbles visit delightful - nothing is ever too much trouble."
• "The Staff were pleasant and helpful."
• "Staff great."
• "All the staff were so friendly and kind."
• "Staff were friendly and service was excellent."

Cons:

• "The man at the desk was very abrupt and advised there were fully booked, no polite apology, no smile."
• "We were provided with a very rude response from the assistant."
• "His attitude was irritable."
• "But I have to make a comment about the attitude of one member of staff in the glass blowing area."
• "Service wasn't great either."
• "Clearly understaffed for such a busy time."
• "A fascinating place to visit, unfortunately ours was spoiled by the inflexible cafe staff."

Facilities & Attractions

Pros:

• "A decent quality traditional toy for the kids and a sensible amount of time with Santa, who was very friendly and took great interest in what my children had to say."
• "A wonderful place to visit with a beautiful shop with lovely gift items."
• "Cafe was incredible and children's play area really nicely done."
• "The free museum section was good also."
• "A fantastic craft store!"
• "They have a good outdoor playground."
• "Several marble runs, including a huge one which everyone has to stand and watch!"

Cons:

• "There’s really not a lot to see. It’s basically a massive shop selling all sorts."
• "Bit disappointing, went to see them making some glass but they were making a tiny bird which we couldn't see from where the viewing gallery."
• "Not a great deal to do here really."
• "However shop space upstairs is not disabled friendly as there's only steps to it."
• "The clothes upstairs are very expensive (in my opinion)."
• "It does seem less about glass and marbles and more about expensive clothing."
• "Unfortunately, due to the lack of disabled access to the upper levels."

Food & Dining

Pros:

• "The food is lovely."
• "A wonderful place to visit with a beautiful shop with lovely gift items."
• "The food in the little cafe was excellent... a massive thank you to all the staff in there excellent restaurant all so lovely and welcoming and the food was to die for and not over priced."
• "Went to the cafe. Food was a little more expensive than I would have imagined but it tasted nice and the portions were huge."
• "Love their cream tea, very reasonable £4.50 for one scone or £5.50 for 2 scones and cream. Scones huge and delicious and fresh."
• "The cafe offers extremely good food and is always busy."
• "Had lunch in the restaurant which was most enjoyable."

Cons:

• "At £16 for a crab sandwich, the volume of filling was very meagre!"
• "Cafe is excellent although not cheap."
• "Restaurant disappointing."
• "Food and drink were fine but hygiene was poor."
• "Service was a little slow and the strawberry jam was less flavourful than one might expect."
• "Cafe was very busy and service was a little slow."
• "Cafe was not good. Food came with hair on it."

Value for Money

Pros:

• "First of all it's free, including the parking !!"
• "And 10% discount vouchers to spend in shop or restaurant."
• "Free parking, free entry, dogs welcome and interesting displays."
• "The cost was not over the top at £6:99 I think every good value for money."
• "With free entry you really can't go wrong."
• "The prices in the shop were really good! So rare these days!"
• "Free entry and free parking. plenty to see Young or old."

Cons:

• "Lots of expensive goods for sale, bit like a national trust shop."
• "Abundance of marble products for sale varying prices from pennies to many £s."
• "There is a shop but it's quite expensive."
• "It's become a very boring over priced place (the cafe) to go."
• "Catering very expensive not keen on table booking system."
• "It's mostly really expensive shops full of breakable stuff."
• "Some goods in the glass blowing section were double what we paid only a couple of years ago."