Sainsbury's Reviews Summary

Customer Service

Pros:

• "Some excellent staff members here. Excellent customer service in all departments."
• "Staff always very helpful and friendly."
• "Great service at the checkouts too. Well done to the operator his customer service was excellent."
• "Staff are polite, helpful and work methodically."
• "Friendly staff and always helpful if you can't find what you're looking for."
• "Staff very friendly and helpful."
• "The staff go the extra mile place I enjoy shopping at."

Cons:

• "Staff are normally helpful and friendly but the pharmacy can be a little slow in serving."
• "Shelves were very empty today, staff all happily chatting away while we searched for what we wanted without joy."
• "When I went to checkout the operator did not engage with me but continued to talk with the next person in the queue about something they had in common."
• "Unfortunately today I met a very bored and unfriendly cashier who squashed my milk bar dessert."
• "Staff morale seems very low but they do try so hard to please."
• "Staff engagement on checkout today was abysmal. No greeting or acknowledgement."
• "Only negative relates to the young person on the checkout, if there is a prize for the slowest checkout operator who is completely lacking customer service skills he is the clear favourite."

Store Layout & Accessibility

Pros:

• "Place seems a bit disjointed and all sorts cramped into one store but there is plenty of space for my wheelchair and people with their shopping trolleys to pass each other unhindered."
• "A great shop with large aisles for easy shopping."
• "Love this Sainsburys. The aisles are so wide that it hardly ever seems too busy."
• "Bright and airy store with a vast selection of things I never knew I wanted!"
• "Very easy to navigate and find everything I need and plenty of space between the aisles."
• "Clean, airy, light, and unlike Asda, everything in logical groupings; no need to wander up and down aisles looking for eggs or bread."
• "There is plenty of parking outside with disabled and family bays available."

Cons:

• "At the moment it is expensive than other stores I could not do a weekly shop here."
• "This store has deteriorated over the last couple of years. Aisles full of foreign foods, tins of English veg relegated to a small space on end of aisle."
• "Only four stars due to the traverlator not in operation yet from under ground this has been shut since the start of covid."
• "For the first time I felt it was too busy in the shop."
• "On the down side there is a poor selection of mens clothes compared to womens/ kids."
• "The only issue is that when it's busy, it can take ages to get out of the car park."
• "Not as good as it used to been and them self-serve and self scans are a right pain."

Product Availability & Pricing

Pros:

• "Always have what I need."
• "Everywhere changes, have found prices comparable or even cheaper if you look."
• "Used to think Sainsbury was more expensive than other supermarkets but now find the prices are perfectly in line with the quality."
• "Usual great range of products and fresh fruit and veg."
• "They usually have everything you'd expect from a big size shop including Argos inside."
• "Good selection of clothes for the kids, everything else is comparative with the other big stores."
• "Very good selection of food items and homeware at a reasonable price this supermarket also has an Argos instore."

Cons:

• "Could add even more produce and choice if aisles weren't so far apart."
• "Nice supermarket not the biggest had a great selection of produce, but over last few months they're reducing the stock to the most popular items to the detriment of the quality options which is a real shame."
• "Can't get many of my usual shop items now as discontinued."
• "Unfortunately some of the items on my 'offers list' were not available on the shelves which often happens - is annoying!"
• "Very poor for such a large store. Went to double up my points. Very poor selection of what you could choose from."
• "The shelves are never fully stocked at any time of the day/week."
• "Everything is hugely overpriced and availability is awful on most lines."

Additional Services & Facilities

Pros:

• "Huge store, plenty of free parking, pleasant staff and they are always happy to help when I can't find a product or need to return something."
• "Great parking, fuel station, supermarket nice and big plenty of room to move about easily, has rest room and a cafeteria."
• "This supermarket has a wide range of goods inside and even has an Argos store located within."
• "Good store layout with plenty of choice from freshly presented and prepared food on the premises to a good café with some good options for either a snack or a meal."
• "Excellent selection of food and has a Argos outlet as well as a good selection of homewares and clothing."
• "Supermarket with plenty of parking. Cafe. Toilets (incl disabled) on both floors. Petrol station-open late but not 24hours."
• "Sainsbury's give me a great choice of a variety of goods, whether it be for eating or something for the home."

Cons:

• "There is no in-store cafe now, though :("
• "Total nightmare at Argos collection point goods already paid for."
• "Had a trolley full of shopping only to find there were no checkouts open, something to do with sorting trolleys in the car park."
• "Car park still has broken glass from months ago when I reported it."
• "Store still filthy outside store, litter everywhere as you enter, road outside entrance now riddled with potholes."
• "Not good for picking up a quick snack or sandwich as these are near the centre of the store."
• "Floors dirty sticky half empty packets on shelves half empty cans of pop some things that are customer doesn't want to see but we get to see vegetables that wear mouldy soft need replacing."