Pall Mall – Medical & Cosmetics – Manchester Reviews Summary

Professionalism and Staff Attitude

Pros:

• "Sonographer Richard Warriner couldn’t have been more professional and friendly."
• "After being let down repeatedly by the NHS and misdiagnosed I saw Dr Sukthankar who was extremely helpful and knowledgeable."
• "Staff are very friendly, communication is great."
• "Olga has impressed me this week in particular with her ownership of my issue."
• "Dr Sultan... was extremely helpful and caring in his approach."
• "He was very professional, yet friendly."
• "Dr J P Ron McCulloch saw me and was very helpful and encouraging."

Cons:

• "The woman treated me as though I was stupid."
• "Again, they are just calling for payment of an amount that wasn’t previously communicated to me."
• "I am terribly disappointed, by being misinformed by your reception staff."
• "Absolute rip off, charged me £250 for a dermatology appointment which was absolutely no help to me at all."
• "They were so slow at circling back to me with the GP’s recommendations and tests required."
• "Take your money some place else. Had my medical check-up done and the telephone operator today and yesterday was very very rude."
• "Communication with members of staff was awful - regularly ignoring my emails."

Facilities and Services

Pros:

• "The seating area was immaculate and noise free having a very calming feel."
• "It also felt very safe and clean with covid safety measures in place."
• "Waiting area was very relaxing with free drinks."
• "I attended Pall Mall for the Kenalog injection... My Hayfever symptoms eased the very next day."
• "I had the results and Certificate to print off the next day by 10am."
• "Everything was scheduled and organised quickly and efficiently."
• "I was very impressed by their facilities."

Cons:

• "Been there for an abdominal scan... the report came back as a simple phrase, 'normal appearance...' and no other info."
• "There was an internal miscommunication which meant my scan wasn't booked until 4 days later."
• "The whole process has been a debacle and I for one am fed up of the treatment received."
• "Very unprofessional. My anomaly scan was cancelled at 8pm the night before my appointment."
• "the scanner that they had to make me was not available."
• "More so, poor management of the hospital showcased in almost all my visits. Rapid leakage from a beverage dispenser, lack of a basic equipment."
• "Ordered & paid for a full body MRI... Finally spoke to someone who said they are not honouring the price and to rebook at over double the cost."

Customer Service and Communication

Pros:

• "Responses to email -even the stupidest questions- are quick and super professional."
• "Pall Mall's medical visa service is fantastic. All of my medical tests were completed during one appointment."
• "The same woman at reception told me when I left that they had my GP's details and they would send it over, all taken care of."
• "I called on Friday asking if there was any way I could be seen that day... and he said he could pop by the Manchester office that day and see me."
• "I accidentally ordered 2 test kits, emailed and received a call within 1 minute of the email and was refunded within the hour."
• "I made an online enquiry and was contacted the next day."
• "Dr Dixit... understood my worries... He never once made me feel silly but logically and medically addressed every concern I had."

Cons:

• "I had to phone them up at least five times to try and get a prescription processed which supposed to have been sent to my GP."
• "During my 3 minute consultation, I was told that this in fact would not be the case, as the nurse had left at 5pm and that I would therefore have to re-book."
• "But was the administration team who all seemed incompetent with very poor communication."
• "Every time I ring, they give me an excuse...then I’m cut off the phone."
• "Surprisingly, for almost 4 months, I am still awaiting their referral for a necessary test."
• "I would not recommend them as at the end of the day we would be paying them for a service which would be treating ourselves as though we are stupid and idiotic."
• "Absolutely pathetic... A rip-off of £100 for a pregnancy blood test."