Trade Centre UK Reviews Summary

Customer Service

Pros:

• "Great service when I got the car too, very lovely staff!"
• "Went to Trade Centre UK this morning and was greeted by Lucas. He was very informative, chatty and made us feel at ease."
• "Cannot recommend the trade centre enough, the staff are so friendly and accommodating."
• "I had a very pleasant experience here at trade centre as staff is very friendly and helpful."
• "Came down in August with a friend to have a look round, and we had sales man called Abdallah he such legendary lad, always helpful."
• "Absolutely amazing experience I walked in to buy my first car knowing nothing, Lucas straight away asked me questions."
• "We were supported by Reece in buying a car. After a few recent visits from some very unpleasant staff, we were very apprehensive about returning, but Reece made us feel at ease."
• "Simon greeted us and helped make the process as smooth as possible."

Cons:

• "Stay away, faulty car reported with photos. Unhelpful and useless data entry staff in customer care don't actually help or care."
• "Poor quality vehicles, rude, complacent, unhelpful and ignorant staff."
• "Great cars with good low mileage, but once handed over to payment team things changed man who I dealt with was horrible and aggressive."
• "Purchased a car from here about a year ago from a lovely young man called Hassan. Went back today to try and purchase another car and was told Hassan no longer works here. Really disappointed."
• "Waste of time going. I know exactly what car I want. I had emailed 4 times and tried to call half a dozen times. Sales man was more than useless."
• "From a previous employee that quit. - Evil place. Cars are massively overpriced and then discounted to make you feel like you've got a deal."
• "Went to have a look at upgrading my current car, but in the end didn't go for what I was offered. Can't fault the sales guys. They were sound. One was a little pushy but it's their job."
• "Don’t fall for their misleading signs and claims. Went here a few weeks ago and spoke to Hassan who I believe was one of the sales staff. Immediately after specifying my budget and requirements, Hassan came across as condescending and dismissive."

Quality of Vehicles

Pros:

• "Got my car with them nearly 2 years ago, never had an issue until today when my battery died."
• "If I could give no stars I would, my mum had purchased a car with them and after 2 weeks of having the car the car broke down and had 2 faults with it."
• "Bought a car almost year ago. after a month tires were starting loosing the air."
• "First time trading here at the Rotherham Branch. Lucas was very helpful and a delight to deal with."
• "This is the 4th time we have been here and Ryan has sold us out second car now."
• "I bought a car from them and everything was fine until a couple of months later I had nothing but problems."
• "AUDI A4. I purchased this car from your Rotherham store and picked it up on 15/07/23, I noticed it was leaking oil on my drive."
• "Absolutely terrible customer service. The manager is so pushy I dread to think how this behaviour impacts vulnerable people."

Cons:

• "If I could give no stars I would, my mum had purchased a car with them and after 2 weeks of having the car the car broke down and had 2 faults with it."
• "Bought a car almost year ago. after a month tires were starting loosing the air and since then i need to put air to them every few days."
• "DO NOT BUY FROM THIS COMPANY!! ABSOLUTELY DISGUSTING PLACE!! Poor quality vehicles, rude, complacent, unhelpful and ignorant staff."
• "If I could give 1 star I would, my mum and dad both got a new car from hear and fell apart both with the same issue!"
• "Great cars with good low mileage, but once handed over to payment team things changed man who I dealt with was horrible and aggressive when talking to you."
• "Purchased a car from here about a year ago from a lovely young man called Hassan. Went back today to try and purchase another car and was told Hassan no longer works here. Really disappointed and found that the rest of the salesmen who were around were no where near as helpful."
• "Went to have a look at upgrading my current car, but in the end didn't go for what I was offered. However the cars are over priced."
• "Don’t fall for their misleading signs and claims. Went here a few weeks ago and spoke to Hassan who I believe was one of the sales staff. Immediately after specifying my budget and requirements, Hassan came across as condescending and dismissive."