Address: Miles Gray Rd, Basildon, SS14 3AF, United Kingdom
Rating: 4.3
based on 204 reviews.
Customer Service
Pros:
"What can I say but thank you Halfords for an efficient service in fitting my car battery."
"I am well happy with this click and collect. I ordered something yesterday evening and I have text today saying its ready."
"Donna decided to use her initiative and to come out and fit a rear wiper blade for me, this didn't just help me but also relieved her overworked colleague."
"Really happy today came in to get a bulb changed and was served straight away and the job done in no time by Sydney."
"Big thanks to all the team at Halfords in Basildon. They helped me select the correct ones then gave me £5 off them and gave me a free health check on the car."
"Very trustworthy and great customer service. All the staffs were helpful and friendly."
"Thank you Halfords for the great service! Kelly has been very helpful and knowledgeable on the questions I have asked and able to answer everything."
Cons:
"Absolutely shocking services. Will refuse to go back here. None of them have any experience and are very unhelpful."
"Seems like staff need a little retraining perhaps, in Customer Service."
"Computers not working so didnt know what rear wiper blade I needed."
"Despite counting 5 staff they were milling around other customers as though they had no energy, disinterested and just generally unprofessional."
"The guy on customer service insisted I bring a paper receipt and called me a liar when I said it was not correct for my car and was only replaced months earlier."
"Disgusting service.... paid for a bulb and fitting. The fitter couldn’t be bothered to fit the bulb and told me it didn’t need to be fitted as the bulb was working and that my vision and the signal alerts in my car were wrong."
"Booked my bike in for a free health check and was rudely told on arrival that they were with another customer and were too busy and I would have to come back as they were on their own in the department."
Staff and Mechanics
Pros:
"I took my car to have my battery checked. The battery was purchased from Halfords so it was under warranty. Within 5 minutes of requesting the check, the Mechanic attended and inspected the battery. He was very friendly and professional."
"Needed new windscreen wipers fitted. Staff welcoming, helpful, informative and polite."
"I desperately needed help at very short notice due to attempting to assemble a child's bike (not my strong point) despite the impromptu visit, Emir went above and beyond to help."
"The lady who fitted the battery was very knowledgeable and fitted it in no time."
"In-store staff were polite and helpful, the out door mechanic seemed overworked as he was the only one working."
"Cannot fault the customer service.Went in for car battery fast efficient service.The young Lady at the till was extremely helpful ,confident and knowledgeable."
"Very helpful and knowledgeable member of staff called Mark, who helped us with our many questions, all with a smile and great sense of humour."
Cons:
"Phoebe never returned and it was another male staff who came to inform me that there was no bicycle reserved for me in fact the particular bicycle I was looking for was not in stock."
"It's a busy store so expect a bit of a wait at the tills."
"But don't bother complaining, I tried but felt I was not believed or shown respect."
"It is sickening that my child had to experience such treatment from people who call themselves professionals. Appalling customer service."
"Very poor customer service took sons scooter in today for a puncture repair got told 3 weeks wait for them to look at it."
"A void at all cost, all I went there today was for wipers and a spark plug."
"Whoever is running the cycle repairs needs to have customer service training and make their mind up on what they can or can’t do!"
Product and Service Quality
Pros:
"I booked to have diagnostics today due to noise heard when driving/accelerating. The problem was fixed within minutes and i was not charged a penny as noise was due to an unsecured oil filter."
"Many thanks to the helpful staff at Halfords, Basildon. They did a great job fitting some replacement parts to my car, and carried out a health check to identify any simple issues that needed sorting."
"Great service from Halfords unfortunately not from Euro car parts who failed to deliver my part on time meaning I had to make two trips☹️."
"Absolutely superb service. Staff were welcoming, friendly and knowledgeable."
"My bicycle repair - there was no pushy up-selling, just a very honest appraisal of what work needed doing."
"Kelly was very quick, efficient & made the process very easy."