Honest Burgers Bank Reviews Summary

Staff Service

Pros:

• "The staff were friendly and welcoming."
• "The staff were absolutely lovely. Really friendly and constantly smiling."
• "Staff are very helpful."
• "The service was fabulous - the gentleman who greeted me at the door was really friendly and courteous."
• "Service is good, food is served quickly and is delicious as you would come to expect of an Honest Burger."
• "The service was very quick from the lady working on the night she was very polite and friendly."
• "All the staff were attentive and friendly throughout."

Cons:

• "There was some confusion with the staff over our drinks."
• "Came in to a sour face as if saying 'not another one'."
• "The waitress had difficulty understanding."
• "Had to flag for service despite sitting at the bar."
• "I went downstairs for a table, and met with a very rude waiter who turned me away saying get a table upstairs despite many tables being empty."
• "Absolutely outrageous passive-aggressive staff, arrogant and unhelpful."
• "The young blonde waitress is ridiculously rude and she has no idea what means hospitality."

Food Quality

Pros:

• "It's so nice to have a burger and not worry about the gluten."
• "Great 'staple' burgers and some amazing specials."
• "All ingredients were great."
• "The burgers are good and tasty."
• "Lots of gluten-free and dairy-free options on the menu."
• "They even had gluten free accomodations."
• "The burgers are cooked beautifully, and the rosemary fries that come with them are delicious."

Cons:

• "The patty itself was dry and disappointing."
• "The burgee looks stunning but unfortunately it was cold."
• "Burger was under cooked and still raw in the middle."
• "Left disappointed. Burger tasty and well cooked but fries tepid and soft."
• "Portions were smaller than at other honest burgers, and the food wasn't as warm as I expected."
• "The Bank burger was not spicy at all."
• "Unfortunately the burger came with a bun and relish."

Ambiance and Cleanliness

Pros:

• "The place is cosy, clean, it was quite calm when we were there."
• "This one has a large downstairs so was quite quiet when we got there."
• "It had a really nice casual atmosphere to it."
• "Perfect for a low key meal with mates and atmosphere."
• "Great location (that not lots of people know about, so it's nice and cosy!)"
• "The ambience is good, very contemporary."
• "Pretty inside, warm and cozy atmosphere."

Cons:

• "But the toilets are filthy."
• "Just the cleanliness of the bathroom was sub-par."
• "Must say the toilets are letting them down. Quite dirty and moldy, they'd seen better days."
• "The toilets were fairly shocking too, I've seen better at the local boozer on a Friday night."
• "Downstairs is very noisy."
• "There isn't much atmosphere and it feels a bit fast-food."
• "The manager of this store should have a hygiene session with the staff."

Value and Pricing

Pros:

• "Pricing is very fair, I had the Honest Burger at 10,95 and a beer."
• "Good burger for an affordable price."
• "The fries were incredible and the pricing was very competitive."
• "For the prices you can't complain."
• "Food is well priced for the location."
• "It has a reasonable price."
• "£12.50 wasn't good value for the burger and chips I got."

Cons:

• "Always have the same boring chicken burger (one option), whereas the beef burgers get changed."
• "Moderately good burgers, nice lemonade, exactly 2 beers both aggressively dull."
• "A whole meal costs around £13 without a drink."
• "Limited beer selection (they weirdly kept trying to make us order Frontier) and for some insane reason STILL NOT DESSERTS."
• "They said student discounts don’t apply to alcoholic drinks – but when I checked the website later I saw that we should have had a discount on the drinks too."
• "The only thing I didn't like is that you have to force you way past half drunk or fully drunk people at the bar to get to the dining area."
• "Disappointed that the chap behind the bar wouldn't add cheese to my order."