Address: 88 The Broadway, London, SW19 1RH, United Kingdom
Phone: +442085403300
Rating: 4.1
based on 141 reviews.
Staff and Service
Pros:
"The staff were friendly."
"The service was amazing - Sergio and Gregorio were very helpful and polite during my visit."
"Thank you Jarek and the team for taking care of my family yesterday night!"
"Service was good at the beginning."
"Difference made by good service - attentive when you want them to be, in the background the rest of the time."
"I visited last night with my partner and the service was amazing from start to finish."
"Great food and excellent location for the theatre and Broadway. Staff are very welcoming and understanding with children."
Cons:
"The staff are friendly, maybe need to be slightly more professional when greeting arriving customers."
"Was ignored by staff who proceeded to serve two other Caucasian men."
"Staff didn't really want to help with the mobile app discount, weren't very helpful and wouldn't answer our questions about how it works."
"Service was slow and the staff were a little poor with the coffee making (new staff member maybe?)"
"Very lazy staff, went in at 8:45 on a Thursday and staff said it was only takeaway so they wouldn’t serve us."
"The person who served our food started getting mad when we asked for sauce and salt."
"The restaurant prioritises take aways at the expense of in restaurant customers."
Food Quality
Pros:
"Amazing food. Sweet potato fries are to die for."
"Food was pretty tasty."
"Burgers taste really good."
"The food arrived after a reasonable time and it was absolutely delicious."
"Really like this place, friendly, no frills burgers that are actual burgers, not thin overcooked pressed slivers of processed meat."
"The whole family (of 5) tried the beyond meat burger, really nice, good taste and enjoyable meat replacement burger."
"The Onion Rings and Milkshake are to Die For!"
Cons:
"Ordered burgers and skin-on fries, the burgers were fine, unfortunately the fries were uncooked, soggy and pale."
"Kids food was grim, burgers were murdered to the point of being black."
"I ordered a 'well done' burger and they brought me a burger pink inside."
"The burger was burned and tasted of charcoal."
"The grilled chicken satay burger was quite dry and the loaded burger did not have much flavour and was also dry."
"Our burgers were the size you'd find on a kiddies menu and we are completely unimpressed."
"Whoever cooked tonight served us BURNT burgers, they are bitter."
Facilities and Cleanliness
Pros:
"Some of the seats give a nice view of the high street, as the windows open up, which is especially nice in the summer."
"Service was also good and the place is neat."
"Very impressed with service food and cleanliness of the restaurant."
"GBK's design differs from place to place; this one has a yellow storefront and yellow seats, as well as cute Scrabble signs on the walls."
"I really enjoyed with my meal in the restaurant quite and clean."
Cons:
"Stepped in a puddle of toilet water - both were out of order and overflowing - gros."
"The toilets were in need of some tlc."
"The staff were nice but the facilities need to be cleaned. My son was disgusted by the toilets."
"One of the two women’s toilets were out of service and the second was vile."
"The toilets appear to really dirty."
Value and Pricing
Pros:
"It is a bit expensive but it's worth it every once in a while for the burgers, skinny fries and milkshakes."
"Get the GBK app and they always give you great discounts."
"Student discount and the app are useful."
"Excellent value for kids meal."
"Great value for the food!"
Cons:
"I can't believe I just paid £3.95 for one portion of fries!"
"It's very over priced for a burger."
"4 basic cheese burgers, 2 fries and a 2 milkshakes - £62."
"Has definitely gone downhill and not worth the money you pay."
"I couldn't believe I'd paid what I did for their skinny fries."
Customer Experience
Pros:
"The atmosphere is lively and warm."
"Great ambience, professional and polite staff."
"As is the case with most GBK's: very nice atmosphere accompanying the rustic decor. Food is great."
"Always great food, and we keep going back! Their onion rings are definitely the best around!"
"Good options available, reasonable prices, good service."
"Nice burger- venue a little small but you can usually get a seat except on Saturday."
"The service was great and so was the food."
Cons:
"Disappointed, went inside and ordered food. And been told we aren't allowed to eat other's restaurant food which had with us, despite on our order we made within restaurant."
"Although they had a children's menu and high chairs for toddlers the restaurant itself was very small and I don't think it was child friendly."
"Don't order online for delivery."
"Long waiting time."
"Third time I make an order and they miss to deliver something I have paid for."
"The restaurant was nearly empty, yet I waited over 10 minutes for my order."
"Regularly order GBK to our place in Wimbledon using their delivery service. Last week my husband and I ordered our usual burgers only for us to both agree that they've shrunk in size by a third it would seem."
Order Accuracy and Delivery
Pros:
"Delivered direct from them within 6 minutes as I live very close. Food was stone cold."
"Everything was nicely packaged, and the delivery driver was pleasant."
"Takeaway is also very efficient."
"As usual ordering was easy and the food tasted lovely."
Cons:
"Ordered well done burgers, they came literally raw in the middle."
"Burgers taste really good but this specific branch sends wrong orders every single order we have placed with them in past one year."
"Ordered 3 burgers from here online, over 30 pound bill and all 3 burgers went into the bin as tasted terrible and the beef burger had some rotten smell coming out of it."
"Service was awful from the start, our food was undercooked and inedible, orders were wrong, bill was wrong etc."
"I asked for raw onions to be put on my sandwich instead of the sweet one you put but this is twice now that they do not add raw onions even tough I have repeated twice to the waitress."