Gourmet Burger Kitchen (GBK) Reviews Summary

Category: Hamburger restaurant London

Address: Unit 1072, Westfield Shopping Centre, Ariel Way, London W12 7GF, United Kingdom

Phone: +442087491246

Rating: 4.2
based on 258 reviews.

Burgers

Pros:

  • "Absolutely the best burger I have ever tasted and I love burgers."
  • "The mighty is my favorite. It has everything you want from a burger! The size, patties!"
  • "Burgers are delicious, kiwi burger every time. Milkshakes are to die for."
  • "The burgers are decent size and not too expensive."
  • "The meat was amazing, perfect medium rare cooking and really tasty."
  • "All the chicken is halal, and the burgers were delicious!!"
  • "The food is superb, burgers cooked as requested, juicy and very tasty, and the condemments are extremely mourish."

Cons:

  • "Went here for lunch because we wanted halal burgers... the burgers here were below average and not worth going out of your way for."
  • "The resulting chicken burger was bland."
  • "Really disappointing, stringy chicken, burnt in some parts, and the burger did not have much flavour."
  • "Burgers were very small and bland."
  • "The first time I visit the place, the hamburgers are super dry without any flavor."
  • "The burger was rather dry, no salt in chips, they don't have chilli sauce either just to spice the flavours up."
  • "The patty tasted like charcoal."

Service

Pros:

  • "Staff were really helpful and food was delicious."
  • "The rest of staff are very kind and polite and we got our meal and drinks on time."
  • "Her and her team looked after us so well! They were very accommodating and provided us with great service with a smile!"
  • "Ricky is an excellent ambassador for GBK. He is very helpful & catered to our needs."
  • "The waiters were really sweet and we gave them a big tip."
  • "Our waitress was sweet and helpful."
  • "Really friendly customer service, even if they were busy."

Cons:

  • "I don’t recommend, the service was 0. Was seated and waiting for 15 minutes and asked someone twice to take out order but only came as they saw us leaving the restaurant."
  • "But no staff came to ask us if we needed another drink and no one was interested in getting our bill for us to pay."
  • "Service was very poor. The waiting staff were either overworked or simply disinterested."
  • "Service was lacking enthusiasm and there was a table of 29 children so pretty noisy."
  • "Service was not the best with sides not arriving and when followed up with staff then arriving when the meal was finished."
  • "But the service was really awful."
  • "The music is too loud and service is forgetful."

Price

Pros:

  • "It was also very reasonably priced."
  • "Meals were well priced and tasted good."
  • "Great food and service at a fair price."
  • "Plus, with the 25% Tastecard discount you can’t go wrong."
  • "Nice big open space and big windows so it's nice and bright in there when the Sun is out."
  • "Really good place for a burger."
  • "GBK is one of the best places to eat great burgers. Always good and cooked with fresh food, often original, there is enough choice for everyone: meat lover as well as vegetarian."

Cons:

  • "For 2 chicken burgers and 1 chips and 2 waters and 1 coke zero £34 is a rip off."
  • "Meals crazily overpriced and the size didn't even fill up a 10 year old child."
  • "I’m a student, these prices are ludicrous."
  • "Prices like £30 for starter, burger, chips and drink."
  • "Optional service charge” of 10% was very much mandatory. With it I paid over £22 for a burger, chips, and a famous GBK milkshake."
  • "Overpriced burger and small amount of 'skinny fries' definitely not worthed...also chicken quality was not even great."
  • "Can be a little expensive for what you get (average £10 for a burger on its own)."

Cleanliness

Pros:

  • "The restaurant is clean, welcoming and has a brilliant atmosphere."
  • "Clean and spacious toilets."
  • "The place was well lit and had very clean washrooms."
  • "Staff were pleasant and efficient and the restaurant was clean."
  • "Nice gaf though."
  • "The sweet potatoes chips and the bacon mayo are highly recommended!"
  • "The Chunky Skin-on Fries tasted nice."

Cons:

  • "The fries were raw potatoes, maybe fried for 1/2 minutes, that was very sad."
  • "There wasn't any soap in one of the bathrooms."
  • "Restaurant was very loud and lots of screaming Kids."
  • "The restaurant felt grubby. Tables everywhere not cleared, table tops were sticky and toilets were filthy!"
  • "Sat for 10 mins and gave up sitting around a mess and staring at dirty tables."
  • "The table was still filthy when we left too."
  • "Lack of hygiene in the male and female toilets."

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