Royal Seven Stars, Totnes Reviews Summary

Accommodation

Pros:

• "Our room was spacious and comfortable and the hotel was doing a roaring trade throughout our stay, adding to the atmosphere and buzz of the place."
• "The room was absolutely spotless and the housekeeping team were brilliant and lovely!"
• "The room was very spacious, clean & bright & the bed was also very comfortable."
• "Exceptional hotel, faultless. Room beautiful with jacuzzi bath."
• "We were given a free upgrade to the Agatha Christie room, which was amazing with its four poster bed."
• "Rooms spotlessly clean and serviced every day, great value for money."
• "The room was big, clean and plenty of teas, coffee and biscuits."

Cons:

• "The whole building is old and full of character but the bedroom was very hot which was difficult to cook down."
• "The bed was a nice four poster affair, but the tiniest movement caused it to creak horrifically."
• "Lovely old building and great heritage but the bedroom was small, stuffy with a minuscule bathroom and poor decor."
• "The mattress was concave and we kept rolling into the centre."
• "Huge bathroom in Room 8, lovely big room but very small tv!"
• "With old buildings come lots of upkeep and repairs, some areas look dated and in need of a face lift however the rooms are well kept and clean."
• "Fish was frozen fish pieces Square and grey in colour."

Service

Pros:

• "Bar staff were excellent and they couldn't do enough for us."
• "The staff in the hotel 🏨 are always helpful and you are made to feel welcome and special."
• "All staff were really friendly and seemed genuinely happy to see their customers."
• "The staff were excellent especially the young man at the door, so helpful and a really friendly personality."
• "The staff were very friendly attentive and welcoming, and couldn't do enough for us."
• "Very friendly and helpful staff, big shout out to Sol, Barny, Kate and the rest of the team."
• "The staff continued to be very smiley, chatty, and interactive."

Cons:

• "The waiting staff were so rude."
• "Meal was good, nice ale. But unfortunately, we all felt this, the waiter was quite pushy, patronising at the beginning and made us feel that we had outstayed our welcome at the end."
• "If only the staff were trained well enough to understand about customer service and courtesy."
• "The staff look uninterested, demoralised, fed up, overwhelmed by work load and I am sure underpaid."
• "The bar staff didn't care at all!"
• "Although there were plenty of staff you had to try and catch the eye of one if you needed anything."
• "No one came to ask if our food was nice."

Food & Drink

Pros:

• "Meal was good, nice ale."
• "Great food, service and lovely rooms with everything you need."
• "The food was cooked to perfection and very fresh it tasted delicious."
• "Brilliant food, we love the muscles and steak. Very fresh with large portions."
• "The food was great."
• "We shared the seafood platter which was delicious and huge."
• "The food which was very tasty and really good value."

Cons:

• "We ordered a seafood platter and it was just a let down, soggy batter poor presentation."
• "The food was mediocre, underseasoned and not as described."
• "The food was high price and indifferent and you had to order from the bar."
• "The last two times we have been the food has been average."
• "Fries hard, warmed up, burger over cooked. Very poor for a £15.50 dish."
• "The veg tagine lacked flavour from the 3 veg contained within it."
• "The quality of the food was good but the quantity and therefore cost were disproportionate."

Location & Atmosphere

Pros:

• "The hotel is right on the roundabout at the bottom of the High Street making it a great location to walk out."
• "Fantastic place to sit and watch the world go by."
• "This is a splendid old hotel in the town centre with a couple of bars downstairs doing great bistro/bar meals."
• "The atmosphere is lovely, especially in the winter when the fires are lit."
• "We sat in the room opposite the main bar and the atmosphere created by the fairy lights gave it a really cosy feeling."
• "Super cosy pub atmosphere and fireplace adds extra points."
• "The outside seating area is well decorated with flowers and planters so you don't feel like you are just sat by the road."

Cons:

• "Such a shame as the stars could easily be the hub of the town if managed properly."
• "The whole place seems amateurish which is totally at odds with the faded sophistication it likes to portray."
• "Also, they were so anti-public over the more relaxed parts of lockdown that I tend to go to the waterside and spend my money there where we were welcomed with open arms."
• "Lastly, although it was quite early in the evening there were surprisingly few customers in the lounge bar dining area."
• "Also, over flowing ashtrays on door entry outside seating area didn't look very nice."
• "Ah, I mean, they're trying...but it used to be everyone's go-to and now you can't buy a portion of fries for the kids after school."
• "Sadly we avoid the place now and advise others to do the same."

Value & Pricing

Pros:

• "Rooms spotlessly clean and serviced every day, great value for money."
• "The food which was very tasty and really good value."
• "Very welcoming atmosphere with friendly staff and a well priced food menu."
• "I found that food was good value and very nice."

Cons:

• "The drink prices are expensive compare with other places in Totnes."
• "£18 for a fish pie and pint of beer might be modest for the super wealthy from the south east, but it is over the top for us locals."
• "Food looked nice although a little expensive compared to usual pub prices."
• "Very overpriced. Needs a new menu and chef."
• "Food is also overpriced."
• "Overpriced at £99....."
• "The coffee lounge is nice but prices a bit high - 1 pint & 1 tea was £7.20."