Kwik Fit - Blackpool - Preston New Road Reviews Summary

Customer Service

Pros:

• "Absolutely fantastic service from Jordan & Cameron."
• "The guys have always been very helpful, pleasant, polite and knowledgeable."
• "Fantastic professional service. Would recommend to anyone."
• "Excellent service all round 👏 👏👏"
• "Never disappoints the staff here are amazing."
• "Thanks for saving our day, your service was amazing."
• "Credit where credit is due! Jordan who dealt with us was absolutely fantastic."
• "Excellent service. Chris and the lads go the extra mile to get you sorted."

Cons:

• "Long wait after booking an appointment to fit to tyres."
• "Called on Friday 13th Jan, explained problems, informed the person at the desk it was a personal lease vehicle, told him which company it was leased with....and he booked me in for Sunday15th Jan at 11.00am... arrived to be told that they cant do anything as they required authorisation from ATS, but they are not open on sundays... why the hell did the bloke on Friday not tell me that.. wasted journey to an awful company and awful branch..so am now driving around relying on the tyre inflation sealant holding out... till i can get to ATS kwikfit = awful service..."
• "Shocking service. I went in go get my wheels balanced today which they were happy to assist me with. Then 5 minutes later someone came to me and told me that my back tyre that had been replaced by Arnold Clark afew months before I may add was shaped like a 50p coin which I knew straight away that he was having me on and just trying to get me to buy a new wheel from them. So I told them all 3 of them that I wasnt having any of it and they were having me on. So I went across the road to ATS and I told them what kwiK fit had said. So after they balanced my wheels they comfirmed what I already knew that nothing was wrong with my tyre at. I would never ever Recommend you to anyone. ALSO YOU SHOULDNT EVEN HAVE THAT ONE STAR."
• "Do the job required, no problems apart from dont go on a Sunday at 15:45hrs totally not interested at the Dickson Road, Blackpool branch. Had a puncture and was not happy with the staff."
• "Paid £51 For replacement wiperblades, which I thought on the day was extremely expensive and commented so, later, on return home found the same items could have been bought for half that price."
• "99% sure my car didn't need the "headlamp adjustment" that I was charged for in order for it to pass the MOT. It had only just been serviced and inspected by an Audi specialist a week prior. And it has self-leveling headlamps. Oh well, lesson learned. Won't be returning."
• "Over an hour to fit one tyre, and that was having booked a time slot earlier in the day! Ridiculous and overpriced. Too busy arguing and speaking to each other like dirt. Another customer actually wished me luck as he left!"
• "Not much help had a noise on my front wheel which I thought was wheel nuts loose and didn't want to end up stranded although not far fromhome . Told them this an engineer drove the car round the block came back and said couldn't hear anything at all . So I got in as I drove away straight away I herd the noise for sure when I got home I asked a friend next-door but one to look at the wheel nuts as a bit hard for me to do being disabled with back problems and after 3 minutes he said run it round block no noise then and since. I think its probably because they thought I couldn't pay for anything that they could charge me for but if I went back and asked for a brake check bet I'd end up needing to pay loads out won't use kwikfit ever even in an emergency my wheel could have come of on the rest of my way home ."

Efficiency and Speed

Pros:

• "Service was quick and efficient."
• "From booking online, to them doing my MOT, the whole experience was great."
• "Such a great help from start to finish."
• "Fitted me in and fixed quickly."
• "The guy repaired the tyre in no time."
• "Called in with no appointment expecting to have to make an appointment in the next couple of days, the gentleman at reception(possibly manager) said if i could give him an hour or so he would fit me in in between jobs already booked in."
• "Great service. Rang at 08:45 to ask if they could look at a puncture. By 09:20 it was repaired."
• "Excellent service they fit us in last minute cant thank them enough."

Cons:

• "Second visit in 2 days. I feel that on the first visit the tyres weren't looked at hard enough as the day after we had a tyre blow out on the M55. The very Same tyre that Kwik Fit we’re supposed to have checked. This could hav had disastrous consequences."
• "Took my little van here to get a fix they fixed the main problem how ever for the first time since me having the van and I've had it a few years now it wouldn't turn over I was convinced they knocked something like a cable on the starter motor they told me there was no way that could of happened and said if the problem carries on then take it back and pay another £60 for someone to have a look, the new tyres they said I needed and to be fair I did one of them has popped within a week of having them put on it, I wouldn't recommend this place on Preston new road maybe others are better not sure ive been put off Kwik Fit now especially when they said it might work it might not I'm a sort of person who needs to know a definite answer especially when it comes too a mechanical vechile."
• "I came in for the 2nd time in 9 months and both times I had a screw in the tyre and needed a repair and ironically both times I had to buy a new tyre. When you don’t have spare tyre’s anymore once you have removed the tyre it can’t be replaced therefore I can’t try to seek a quote from anyone else for a new tyre & end up paying for a tyre without choice."
• "Phoned and booked for 11.30 after waiting for 7 minutes behind a delivery driver staff coming and going finally asked what we wanted told would be 1/2 an hour 1 hour later car still not moved asked what was happening told it would be 1/2 an hour asked for keys as wife had to get back to lytham for work."
• "I had to wait about 2 hours for a puncture repair that I was initially told would be less than 45 minutes. Only saving grace was that they're open on Sunday."
• "Turned up an hour before they closed with screw in my tire . Car is on motorbility had to get back to Liverpool for medication and wouldn't fit me in . I Get cars are booked in . Could of tried to put the local booking off until tomorrow. Poor customer care. Wasn't interested. Wouldn't of happened in Liverpool kwik fit"
• "The service i recently received was ok, i am very puzzled why i was charged £144 for an oil sensor that can be bought for as little as £16. After viewing tutorials online, changing an oil filter can be done in minutes. I will be doing it my self in future."
• "Full service paid for. Been told the oil filter and air filter has been done. A few months later I get a warning light and take it to my local a garage to be told the engine oil has not been filled and is empty as well as the air filter box is broken which has cost me a lot of money and I am not happy with the service Kwik fit provided. Cannot wait to hear back from them."