Zia Lucia - Aldgate East Reviews Summary

Food Quality

Pros:

• "Zia Lucia truly impressed us with its fantastic Italian cuisine, especially the freshly prepared pizzas."
• "The pizzas are amazing and really unique, the tiramisu is just the best, it tastes like you have been teleported to Italy."
• "The pizza is absolutely delicious."
• "Really good pizzas that we ate with such pleasure that we wanted to order another one to share."
• "I had probably the best pizza I have ever had in my life here last weekend."
• "The toppings were fresh and tasty."
• "Absolutely delicious pizzas with generous toppings and first-class doughs - variety of bases available."

Cons:

• "The Arianna Sbagliata pizza was disappointing- very sweet."
• "Ingredients were okay but totally not memorable. And greasy."
• "Got the margarita with buffalo mozzarella. Tasted well but Unfortunately most of the middle was liquid and cheese and pizza just falling off when picking it up."
• "I do not agree the use of sweat gorgonzola on pizza."
• "Literally the worse pizza I had. This restaurant has no quality assurance. They delivered me a burnt pizza."
• "The pizza was mistakenly sent to another table and... the pizza arrived immediately but it was not comparable to the first one we ate. Really horrible even though it is a simple Margherita."
• "We ended up having a truffle pizza with raw tasteless apples."

Service

Pros:

• "At Zia Lucia in Algate East, the vibes are chill, and the staff is just downright friendly."
• "All their staff is super nice and kind."
• "Staff are very friendly and the food is amazing."
• "The service was prompt and the pizza was delicious, with a good variety of toppings and crust options."
• "Exceptional service provided by Vasudha! Her attentiveness, knowledge of the menu, and friendly demeanor truly enhanced our dining experience."
• "Absolutely amazing customer service from Enrico, Franky & Vasudha!!"
• "Special credit to Vera who is a remarkable and lovely host."

Cons:

• "We waited for the pizza for about 30 minutes without it ever coming."
• "The waitress seems very impatient."
• "The waiter forgot to bring over my second drink."
• "NEVER ORDER FOR DELIVERY. They send the wrong pizzas (or don't send it at all) and are always delayed."
• "The place wasn't busy at all, but the staff were too busy chatting to each other."
• "When I spoke to the chef he was extremely rude with me."
• "The manager has been rude to us, very disappointed!"

Atmosphere

Pros:

• "The atmosphere was intimate, family friendly and I felt like I was in Italy 🇮🇹 eating from an Italian restaurant."
• "Wonderful atmosphere and I can say the pizza chefs are friendly!"
• "Best place in the Area to get pizza Authentic Italian ingredients And excellent customer service."
• "So much fun to sit next to the oven and watch the pizzaioli performing their delicious magic :)"
• "The place is really nice and cozy."
• "Dined here, it was really cool, ambience is awesome and when it comes to food it's really mind-blowing."
• "Despite the modern exterior of its surrounding neighbourhood, Zia Lucia feels like walking into a small house on the coast of the Mediterranean with pastel coloured walls and vintage pictures of food adorning the walls."

Cons:

• "There's no heating for the outdoor seats and they were in shade."
• "They also wanted us to leave pretty fast."
• "Not a great place if u have children."
• "It still feels a bit cold and devoid of any personality."
• "The pizza is expensive... The quality of the pizzas delivered to my house was poor: burnt outside, smaller than usual, the dough had holes and lot less topping."
• "A minor observation, perhaps stemming from my own predilections, is the staff sharing restroom facilities with the guests and occasionally being on their mobiles."
• "Very deceiving. When we arrived the restaurant was half empty. The menus took 20 minutes to arrive."

Value

Pros:

• "Price wise 1 pizza and 1 beer roughly 20£ which is decent."
• "The food was really good and decently priced."
• "Excellent pizza, lots of base options (gluten free, wholemeal, vegan & normal). So fresh and tasty also at a really good price. Great service too!"
• "Prices are fair 👌 Quality and fresh ingredients are worth what you pay."
• "Service was friendly and all this came at a fair price."
• "Great value pizza with good quality ingredients, cooked well and served promptly."
• "Service was friendly and all this came at a fair price."

Cons:

• "The pizzas were good but slightly pricey for the quality."
• "The prices on the online menu are outdated (lower) than the ones they really charge so we were a bit shocked when the bill came."
• "Very good choices available, including gluten and vegan cheese substitutes... The only downside is that everything is quite expensive."
• "Big prices for zero quality."
• "£2.50 for tomato sauce and £3.50 for gorgonzola cheese is a joke. (+ gratuity)"
• "Disgusted that they charge £2.50 for dips and didn’t even notify us on this when we asked."
• "The pizza is expensive... The quality of the pizzas delivered to my house was poor: burnt outside, smaller than usual, the dough had holes and lot less topping."