Bannatyne Health Club And Spa Reviews Summary

Customer Service

Pros:

• "Bannatynes' manager, Rachel did a magnificent job in turning a wrong into a right... She was honest, empathic and thorough."
• "The staff were polite and informative."
• "Great staff especially Keli who did the tour!"
• "Fantastic service. I came with two elderly disabled ladies and the staff were very accommodating and understanding."
• "The younger PT guy was very friendly, smiley and helpful when I asked for advice - he’s a true credit to the place."
• "The receptionist was very welcoming and explained everything very well and guided us where to go."
• "The girls who gave us the massages were very polite and friendly."

Cons:

• "Absolutely appalling!"
• "Tried calling both head office and Edinburgh multiple times throughout June - NOT ONE SINGLE CALL was answered nor was I ever called back."
• "The staff is very rude, they close the pool area at 9.30pm and they ask you on the microphone to leave at 9.45 the gym."
• "The chap a reception was nice enough but didn’t really know any information on pricing or T&Cs."
• "Customer Service being really poor."
• "The customer service was awful very rude man at the reception with bad attitude."
• "They were incredibly rude and unhelpful."

Facilities

Pros:

• "The gym is large enough that I have never had a problem finding a treadmill and it is usually less crowded than you would expect such a central gym to be."
• "Nice gym facilities and classes."
• "This lovely gym has everything the fit conscious need, including a swimming pool, a spin studio and a spa."
• "The gym floor is very modern with pretty much everything you need!"
• "The changing facilities are clean and spacious, with hair dryers and straighteners available for use."
• "The Relaxation room heated beds are just heaven!!"
• "The spa area is lovely with a large, warm jacuzzi, pool, sauna and steam room."

Cons:

• "The spa/changing rooms/showers/stairwells & most of the interior are crying out for a renovation and upgrade as they look shabby and tired."
• "Not the cleanest swimming pool and change I have ever experienced."
• "The rest of the building is not so luxurious and relaxing."
• "The equipment is always dirty and run down."
• "The pool is grim and the changing facilities could be much better and cleaner."
• "Half of the showers are broken, water is mostly too cold and there is no pressure."
• "The changing facilities are dirty: the showers stink and there is green stuff growing on the mats."

Value for Money

Pros:

• "The relationship price and quality is more than excellent."
• "Good gym at a decent price."
• "Really good variety of activities and swimming pool for a very affordable price."
• "The cost of membership is far less than most Leisure centres in Edinburgh."
• "I got 50% discount for February."

Cons:

• "Waste of money."
• "Charged me two months more than I signed up to."
• "Average gym, average pool and spa facilities - £40+ a month with a ridiculous joining fee for what it is."
• "It's a VERY expensive gym."
• "The price for the day pass is £25!? This is a price of a MONTHLY membership in some of the gyms."
• "Also the robe and flipflops were 16 pound with 10 pound refundable which is fine; but I just paid 6 pound for a pair of flipflops and a bag."
• "Stay away from this brand!"