Inn On The Loch Reviews Summary

Food Quality

Pros:

• "Lovely food especially the steak pie, very tender steak, large portion."
• "The French onion soup was delicious just what we needed for a cold and very windy rainy day."
• "Battered haddock exceptional. No grease. Tartar sauce spot on."
• "All the food was amazing, fresh and filling."
• "It was cooked to perfection (medium). Portions were generous hand cut chips are to die for."
• "Food was very good breakfast pancakes were delicious."
• "Food was hot fresh and tasty."

Cons:

• "Sourdough brushetta could have done with some dressing on top of tomatoes but it was tasty enough."
• "Food was ample in quantity but the chicken with gravy, vegetable, and rice I ordered all came on separate plates and had no eye appeal."
• "First course was tasty but cold."
• "Chicken was cubed and quite chewy not many pieces in pie Sauce was very runny."
• "Lasagne was dry, the noodle dish was awful."
• "Breakfast on both mornings overcooked, dry, evening meal bit bland."
• "Crumble very dry."

Service

Pros:

• "The staff were all excellent & very friendly."
• "Staff very pleasant and helpful."
• "The staff are always polite and they go out of their way to make everything feel special."
• "Service great and a very helpful and friendly waitress."
• "Staff tidy, friendly, and quick to help."
• "Staff were very nice and very attentive also."
• "Really exceptional service from all staff as soon as you walk in the restaurant."

Cons:

• "Ordered a second drink via the Head Waiter when the main was being served, it never arrived."
• "Service was very poor, we had to wait for 50 minutes for our main course and no one came to apologise or explain."
• "Service was bad, sat for a long time waiting on someone coming to serve in the outdoor space."
• "We stood and waited at the door for around 3 or 4 minutes before we were seated."
• "Service was quite slow - probs due to the large parties."
• "Seated quickly then ignored..... it shouldn't take over 10 minutes for someone to greet you in an uncrowded restaurant."
• "Service was extremely slow. Had to wait over an hour for starter to be served and another hour for mains."

Ambiance and Location

Pros:

• "Lovely setting overlooking Lanark Loch."
• "Just a cozy place to go."
• "Lovely situation by the Loch, well presented building inside and out."
• "Restaurant is clean and spacious and offers beautiful views over Lanark Loch."
• "Beautiful view of the Loch at the window seats during the daytime."
• "Gorgeous views from the surrounding windows."
• "A lovely setting by the loch."

Cons:

• "Often gets overrun with a million screaming kids closely followed by foul-mouthed mothers!"
• "Place is a danger to health I was walking at rear of this hotel and fell down a massive ditch filled with water."
• "It would also be nice if the outside was tidied up a bit as I had to wipe away the cobwebs in order to sit down."
• "I was at Inn on the Loch at the cafe at the weekend and my leg went through the floor which was only taped up and no warning signs."
• "Chairs were covered in dried bird droppings, tables were left uncleaned."
• "It's an OK place - nothing spectacular or overly impressive - and if you're hoping for a nice peaceful meal in a pleasant atmosphere - forget it."
• "We were shocked by the 'manager?' and other staff shouting to diners from across the restaurant."

Value

Pros:

• "The food was great (arrived quick, generous portions, delicious and good value)."
• "Great value for what you get."
• "Food was all delicious and very generous portions."
• "Very reasonably priced."
• "Three course Christmas menu was just under £30. Outstanding value for money."
• "It was good value for money especially the lunch offer of a free starter or dessert with a main course."
• "Portion sizes were decent and good value for the price."

Cons:

• "Clearly issues money wise, as quality of food and portion size has changed dramatically!"
• "Bit pricey and I would admit I would probably not pay £25 for a steak."
• "At almost £11 for macaroni cheese we won't be back."
• "A little expensive on some items compared to other places of similar standard."
• "Food was over priced for what it is."
• "When the food came the portions were on the small side and the food was very average."
• "Manager could not take off the reservation fee for the three missing attendants and wanted me to pay 30 pounds for food and service we didn’t have."

Management and Policies

Pros:

• "Couple this with attentive, pleasant staff and cosy quaint surroundings and you have an experience that one cannot fault."
• "On entering we were welcomed by a young man called Kai."
• "Very dog friendly! Dog section on the menu, dog given bowl of water on arrival."
• "Staff couldnt be more helpful and all measures put in place made it a safe and enjoyable experience."
• "The serving staff were delightfully attentive and friendly - we felt very welcomed."
• "Very busy, but top class friendly and efficient staff."
• "The staff were so attentive, polite, friendly and fun to say the least."

Cons:

• "At a function, unfortunately the place barely functions."
• "For a pub next to a very popular dog walking area it is very odd for them to insist on a no dog policy."
• "I thought all eateries had to take customers names and addresses due to Covid regulations? Two families on separate occasions over the last week have eaten here and not one has been asked for details."
• "The change of policy in other areas are allowing well behaved dogs inside and I would like it if the owners reviewed their policy as winter is approaching."
• "Says dog friendly but doesn't specify that this is outside with no cover - not great when it's raining or cold."
• "Booked a table for my birthday for me and my 91 year old Mother plus 1; maybe 3 dogs... About 11am on the day of the meal (2pm)I noticed a voicemail received minutes earlier saying that dogs were not welcome; even outside."
• "But the way we were greeted and dealt with by the manager when we arrived was atrocious."