Hammond Cars Reviews Summary

Customer Service

Pros:

• "I enjoyed all the experience with Hammond Cars their team was very friendly and helpful."
• "Jayden was brilliant. Really simple from start to finish."
• "Very helpful and straight forward, made it very easy for me to make up my mind to buy the car."
• "Highly recommended. Purchased sons car and we were dealt with by Jayden and Jamie who were awesome."
• "Great customer service in an environment which was not pressured, Craig was very patient and answered all our questions."
• "Jamie has been very helpful and knowledgeable throughout the purchase, from start to finish, pleasure to deal with and totally recommend!"
• "Sophie delivered a friendly informative service, helping us through the purchase of our new car."

Cons:

• "I then had a really hard time getting my deposit back."
• "The whole reason I buy from a garage in the first place is to be able to rely on the after care. So far I have been left with no support whatsoever."
• "Travelled over 3 hours to come view a car that I had put deposit on when arrived there customer service wasn’t great then the car was a complete mess."
• "Hammonds sales Staff couldn't be bothered to take our names."
• "The salesman on the phone was helpful but not interested in helping us buy their car."
• "Months have now passed with no contact from Hammond !!!!!"
• "Craig was unable to answer any of our questions with confidence and continued to maintain that despite there being 2 different types of tyres (2 all weather and 2 winter) they were the original type for the car."

Car Quality and Selection

Pros:

• "Good selection of cars and nice to see no pushy sales techniques."
• "Excellent variety of cars in stock all with low miles."
• "The cars are low cost and in an excellent condition - better than the bigger known carshop!"
• "The car is great, prepared to an extremely high standard."
• "Great choice of cars in excellent condition and at reasonable prices compared to all other garages we looked at."
• "The car needed a couple of bits doing (new rear tyres, MOT and an interim service)."
• "Quality of vehicles is excellent and price well."

Cons:

• "We noticed the car brakes began to squeak after a few weeks of owning the car."
• "Phoned up and put a deposit on a car I'd seen on Autotrader, turned up to view it and the car was not as described."
• "The vehicle however was not fit for purpose."
• "Bought a nissan qashqai RO14 ### had it a month and it was in 2 different garages."
• "After having the car a few days I realised there was a problem with the parcel shelf which was broken on one side and not articulating with the hinge."
• "In my case, there was 1 car at the Norwich branch that appeared to have a small oil leak."
• "I was told the seatbelt repair couldn’t be authorised as the car was out of warranty !!"

Pricing and Value

Pros:

• "Cars are sold as seen and at fixed prices, always make sure you know what to look for in terms of condition."
• "I had been checking out their cars online - and prices appeared to be very competitive."
• "Having previously had two cars from Hammond, my wife and I had no hesitation in picking out her next car (an extremely competitively priced 2015 Fiesta 1.5 tdci) from their fantastic stock."
• "We didn't haggle the price, but then we knew it was about £2,000 cheaper than if we'd gone into London to buy an equivalent car."
• "Bought a Kadjar at a great price."

Cons:

• "I felt that the salesman did not want to sell the BMW to me as I was trying to knock the price down."
• "Wasn't happy with the price for my car and they wouldn't budge and they wouldn't budge on their car either."
• "The car was £16500 (this is the top end of the pricing for that car)."