Wex Photo Video Manchester Reviews Summary

Customer Service

Pros:

• "Adam showed me around and it was great to have someone who really knew their stuff to guide me through the process."
• "Marco Simioni gave us great service today, with the sort of understandable advice we needed and with great patience."
• "Jack knows so much about cameras it’s scary, he’s also very good at explaining camera concepts."
• "Adam went above and beyond to help me trade in my old lenses."
• "Marco dealt with me and I found him extremely knowledgeable and amiable."
• "Jack Walton was so patient and supportive."
• "Marco was very informative and made me comfortable to discuss my queries."

Cons:

• "One in particular kept trying to make me change my choice of camera brand to his preferred one."
• "But really didnt understand the rating system on products, thus my reason for visiting and to have in person look on products."
• "The information provided was very badly communicated and I left the store feeling confused as to what was the next step."
• "I wasn't kept up to date with my property's whereabouts or status, and I didn't really feel valued as a customer."
• "I found the process to be a bit too relaxed and a bit too slow."
• "I don't think I would recommend the trade in service."
• "Wish the rental team would pick up the phone occasionally… but you cant have it all!"

Product Knowledge & Stock

Pros:

• "Adam has a great technical knowledge and I always look out for him to help when in the shop."
• "Marco who recommended the best equipment for our upcoming expedition."
• "Visited the store on Saturday 17th June 2023 and discussed with the Sales Consultant, Lewis Fernandez, the pros and cons of the Canon EOS R6 Mark II camera."
• "Adam who has a fantastic wealth of experience and knowledge."
• "Marco was extremely helpful and patient with all my queries."
• "I was fortunate enough to speak with Marco who gave me great advice as well as checking live stock to match me delivery needs."
• "Marco went through all the various options and ordered in a couple of cameras to try before he decided."

Cons:

• "Display cameras are fully locked down which makes it near impossible to actually try them."
• "It would seem as most stores, stock is kept relatively low in all branches, so visitors expecting to see bulging shelves will be a little disappointed."
• "Just to give a little context this outlet is very oriented towards photography and they don't hold massive stocks of binoculars."
• "Again Manchester didn't have one and I had to wait for one to be shipped to me."
• "Only negative note, SD cards are wayyy too expensive in store, buy them online."

Price & Value

Pros:

• "And yes, it costs exactly the same or less as the pricing online, comparing to Amazon prices."
• "Will be using Wex in future what a great service."
• "Very happy with the price and its condition."
• "A very good trade in price as well that saves having to deal with the auction sites."
• "They do have second-hand products, and to top it all up, you can also trade in your old gear."
• "The majority of the stuff I wanted was in stock (S5iix with 14-28 + 35mm 1.8)."
• "Jack, Dom, Tremayne Duncan and Adam all had excellent knowledge of the products and helped me decide what I wanted at a fantastic price!"

Cons:

• "In hindsight I should of bought the camera and sold my old gear to MPB Photographic."