Address: 61 Alexandra Rd, Hull, HU5 2NT, United Kingdom
Phone: +441482344100
Rating: 1.7
based on 80 reviews.
Referral and Appointment Management
Pros:
"I visited this morning for a routine test - the nurse was super friendly and helpful."
"Since becoming Modality although some things have changed, I am still more than happy with the care I am receiving."
"I was seen by a lovely girl called Lisa on reception. She was professional, friendly and quickly sorted my request."
"Dr Todd is one of the friendliest most helpful people. First doctor to actually help me."
"I saw my usual doctor (Dr Lorenz) who was fantastic, understanding, concerned."
"Been using NHS app for my repeat prescriptions. Was told today that a clinical review is needed for my prescription to continue."
"I have amended this review as there is now a call que system. I can seem to get an appointment/call back when needed."
"The doctors and nurses at this surgery have always been fantastic."
Cons:
"The practice isn't fit for purpose. I have had multiple referrals that haven't been dealt with by the surgery."
"Tried for 2 weeks solid to get an appointment for my daughter who has an infection and needs further test."
"If you're looking for somewhere to register avoid this place like the plague."
"They do not care, have been told 'we are not going to do anything to help'."
"Near impossible to get in touch with them, when you do you're told to call at 8am because they have no appointments."
"Called up at 8 o’clock in the morning, told me that my 2 year old wouldn’t be given an appointment for an ear infection."
"I have been using the online service to order repeat prescriptions for some time now. Upon attempting to request a repeat prescription of my almost exhausted medication."
"When you finally get an appointment it's like they don't know what they are doing."
Staff Attitude and Professionalism
Pros:
"The nurse was super friendly and helpful, as was the guy on reception."
"My experiences have always been very positive and feel that the staff really do care."
"I know this won’t be representative of everyone’s experience, but I’ve always found the staff at this surgery to be friendly and helpful."
"I could not fault the nurse practitioner Amy-Marie York. She’s absolutely amazing, incredibly helpful."
"Dr Todd is one of the friendliest most helpful people."
"The receptionist was understanding, patient and genuinely seemed concerned so managed to squeeze me an appointment."
"I have been with this practice for 3 yrs and i found the staff to be helpful and respectful."
"I don't know what I would have done without this practice I have been with now for the past 7 years."
Cons:
"The doctors prescribe me types medication which I am known to have serious issues with. They never know who you are or anything about you."
"The worst medical practice I have ever experienced. Admin staff are rude and have no compassion."
"I have been trying to get repeat prescriptions for my family, every time i ring im on the phone at least 45 mins."
"Absolutely terrible practice, I am writing this review whilst on hold, have been for 1/2 hr."
"This doctor's are disgraceful can't ring at 8 in morning and says over 100 people on the phone."
"I have never dealt with such utter incompetence in all my days, the reception staff have God complexes."
"The telephone service is appalling. I have lost count the number of times i have had to drive to the surgery."
"I’ve been trying to get through to make an appointment but the phone isn’t being answered."
Continuity of Care
Pros:
"Since becoming Modality although some things have changed, I am still more than happy with the care I am receiving."
"I’ve been a patient here for 5 years and have three children so have been in contact with them more than any other surgery in the past."
"Dr Todd is one of the friendliest most helpful people."
"I saw my usual doctor (Dr Lorenz) who was fantastic, understanding, concerned."
"The doctors and nurses at this surgery have always been fantastic. They are caring, kind and compassionate."
"I don't know what I would have done without this practice I have been with now for the past 7 years."
"I have been managed by both doctors for 12 years. Brilliant and will be very much missed."
"I've been with this practice for over 20years now, it used to be best in hull now probably worst."
Cons:
"If you do manage to get an appointment you get sent all over Hull and as you can't see the same physician you can expect to be having the same conversations repeatedly."
"Have been sent for treatment which is then refused because A Dr didn't send me for an MRI."
"Just recently, this surgery couldn't even get me an appointment when I desperately needed antibiotics for an infection I was struggling to shake off."
"They never have appointments even though they asked me to book a medication review in, when I finally get through on the phone they tell me no appointments."
"When you finally get an appointment it's like they don't know what they are doing."
"Trying to get booked in for an appointment is unbelievable. They just don't seem to exist."
"I've been with this practice for years and it used to be great but over the last year or so its really gone down hill."
"This practice/modality group are out of date and not fit for purpose and not patient focused."