The Range, Livingston Reviews Summary

Product Selection and Variety

Pros:

• "Absolutely love The Range! I feel it's well laid out and always well stocked."
• "Great place got abit of everything in it, arts and crafts, canvases, gag gifts, tables, chairs, cookware etc."
• "We love the range! I love it because I am an artist and they stock loads of paint, canvas, paper, frames, brushes etc."
• "Stocks everything you need/want and then some! Never knew they stocked such a huge range."
• "This store has just about everything for the home inside and out, the choices are many!!"

Cons:

• "I usually love this place but I went yesterday and the makeup section was totally neglected. It was a mess and there was no stock."
• "They don't have anything near to what they had a few years ago, there were boxes all along the walkway."
• "Unfortunately you can't put zero stars trading standards have been informed reference the non-existent health and safety."
• "When here to see what the new store was all about, very big car park, next to Matalan when they finally open, that is Matalan. Outdoor Living - Find the perfect patio furniture to suit your tastes, check out our fabulous Outdoor Living Collections."

Pricing and Value for Money

Pros:

• "Prices are fab. When my house was decorated earlier this year, I got a lot of stuff from here."
• "Great shop for picking up those things you can't seem to find anywhere else. Prices are on average slightly cheaper than similar competitors."
• "Love this shop. Gorgeous array of homeware, amongst other things. It's always great value, whatever you buy."
• "Great store for most home requirements. November 2023 and what a great range of Christmas Decorations, Ornaments and everything you need for decorating the home for Christmas. Quality and price brilliant."

Cons:

• "Very, very poor yet again! Selected a cat bed marked for sale at £7.99, at the till it was £15.99."
• "Suzie - the manager has the worst manners. The price cards are all over the place if they are actually there at all."
• "Their pricing /labelling is poor often charging a different price at the checkout from what the shelf says."
• "Bought two identical wallpaper, put it on the wall and end up ripped it off as was different colour, came back for a refund which was denied."

Customer Service

Pros:

• "What a pleasure to eat at Dee Dee’s restaurant. The service from Louise was amazing."
• "The staff are helpful but busy. It's the kind of shop that we start at and only go somewhere else if they don't have what we need."
• "I've visited a few times now and have been looked after brilliantly by members of staff when I had questions!"
• "Lovely staff happy to help Only problem I have is how the shelves are made. Poorly to be honest but can't fault anyone that works there lovely people."

Cons:

• "Customer service’s don't want to deal with it joke."
• "The customer service is shocking the shop is a mess and management don’t care about their customers."
• "The staff are lazy. Every time I go in they're all standing talking and not doing their jobs."
• "Very disappointed visit today staff very rude & reluctant to help, the girl in the picture frame aisle we asked as no price on item oh don't know take it to customer service so we did 4 staff members came & went before someone decided to help & girl on checkout was also very rude."

Store Layout and Organisation

Pros:

• "Wow, so much stuff all in one shop. It's nice to actually see what you're buying for a change."
• "First time in the shop. I was impressed that they have a range of items under one roof. From furniture to toys."
• "This is a huge store lovely products and situated where the old B&Q was opposite Morrison’s an excellent range of items."

Cons:

• "My partner and I normally shop in the Livingston store all the time, we have been doing our house up and love the paint however the store is always a mess."
• "It is sad to see a store go downhill quickly again. They do their best with what staff, yet the place is a hazard with pallets along the floors."
• "The shop is good. But I had a very bad experience from one of the store manager Steven in Livingston. He is an abrupt person I have ever seen."
• "The garden centre is overpriced and poor quality most plants are dead or almost dead, NOTHING is priced properly across the entire store and almost everything is (according to staff) in the wrong place."