Currys Reviews Summary

Customer Service

Pros:

• "Staff were friendly and helpful."
• "Edit: was finally approached by a member of staff from the knowhow area who processed my order quickly and politely, Jade apologised for the lack of service staff and was pleasant throughout our transaction."
• "The guy that dealt with me was absolutely amazing. He knew exactly what my son was after."
• "Today we went to the one in Corstorphine and they could not be more helpful and engaging."
• "Staff are very friendly and helpful when asked questions."
• "An excellent salesman, John, spoke with us about different tv's, at some length and we settled on a Sony."
• "Excellent service from Daniel comprehensive knowledge in smart tvs and audio very helpful and took time to go over the technical aspects."

Cons:

• "Truly appalling service. Staff have no idea of how to deal with a simple complaint."
• "Very poor customer service in the store."
• "Customer service in this store was a joke! Staff were too busy chatting amongst themselves than to look after customers."
• "The shop is clean organised but my grip is staff... there is loads of staff doing nothing but talking to one another."
• "Absolutely awful. I have been trying to get a replacement washer dryer for about three weeks now."
• "The staff look miserable and were quite rude in their approach to customers."
• "Looking for a laptop and although the young girl was lovely and tried to help, she was not very knowledgeable in fact, not AT ALL."

Product Availability and Stock

Pros:

• "The store is nicely laid out and I particularly enjoyed the TV section."
• "Good quality product, great prices and bargains to be had."
• "Always good to see exactly what you are buying rather than going online and finding that the item quite what you expected."

Cons:

• "It’s a no bad shop it loses stars for me for their in shop stock without fail when I go they don’t have what I want there and have to go to another store or wait for it to be delivered."
• "I tried to buy a TV that was on display, but it was out of stock."
• "Could be a wider range of stock on some items."
• "Had the same experience several times with Currys......wanted to make a purchase but everything I asked for was out of stock and they were unable to order it in."
• "The store is in need of an upgrade and the have very little choice in store."
• "Half the monitors on display are either wrongly priced or don’t have a price tag."
• "One big difference with the one at Fort Kinnaird in Edinburgh is the lack of a dedicated gaming area but they still have some gaming gear."

Pricing

Pros:

• "The prices feel a bit high. I was collecting an order made online which was hassle free."
• "The store is bright and spacious though and the prices are always competitive."
• "I was pleasantly surprised to see the one I was interested in was £50 cheaper than anywhere else."

Cons:

• "Prices do not correspond to reality. Printer ink on the price tag is 8 pounds, at the checkout they struck 12."
• "The mobile phone section of small and on the day where unfortunate to be behind one customer that took nearly an hour to process."
• "SHOCKING . JUST OUT THE STORE IN LIVINGSTON AFTER BEING TOLD I CANNOT ORDER SOMETHING FROM THE STORE AND PAY CASH ."