Dobbies Garden Centre Livingston Reviews Summary

Food Quality

Pros:

• "Restaurant: always lovely fresh food and coffee variety."
• "Breakfast was very nice."
• "Breakfast just after opening was super. No wait at all."
• "Thoroughly enjoyed my visit to the restaurant today the staff were friendly and helpful and the food was lovely."
• "Restaurant serves nice scones and cakes and also caters full breakfasts and lunches."
• "Food was nice and as we have Dobbies cards we also enjoyed some free yummy coffee."
• "The restaurant is well situated abundant staff on hand to assist and serve the customers and the food is of a very good quality and its presentation and service is of a high standard."

Cons:

• "The cheese ones were dry as no spread. Very disappointed in the cakes."
• "Food was lukewarm for the breakfast."
• "Had soup and a panini, soup was so thick it wasn't nice, and quite tasteless."
• "Everything we got was lukewarm, Sausages and mash was awful, macaroni slightly better."
• "A baked potato and chilli - where chili meat I would not have served to the dog."
• "Food is disgusting, got a panini, cheese n onion, rubber cheese, stale roll, chips were burnt...minging."
• "The quality of the food is just not up to standard."

Service

Pros:

• "I received amazing customer service from a young girl in the soft play - she was very efficient and quick with her service..."
• "Good customer service. Well signposted from the roundabout."
• "Really enjoyed our afternoon tea made even more special by the great service."
• "The staff are always friendly and welcoming and full of tips and information about all their wonderful products..."
• "Service good."
• "The staff are all super and polite, helpful."
• "Staff were lovely as well always have time for people."

Cons:

• "Poor service overall. Needed information about a certain products, no staff members to be find."
• "Very slow service and drinks were cold by the time we got through the till."
• "Well Dobbies were never the fastest at serving in restaurant but 20 mins to get to the table is really slow..."
• "Too long to wait for coffee and a scone! Only one member of staff writing the order down."
• "Staff nice but rushed off there feet especially at the hot food and drinks area."
• "Staff find it hilarious to laugh and roll their eyes at a disabled child having a meltdown."
• "Girl on till surly and bad tempered."

Cleanliness

Pros:

• "Great parking. Amazing toilets, best I've seen."
• "Clean toilets."
• "In the restaurant we were very impressed with the man clearing and cleaning tables."

Cons:

• "thought the place could have been cleaner however with food dropped on floor from previous guests not noticed or picked up by staff."
• "Tables were unclean as was the floor."
• "But went to the toilets and was not impressed with the loose toilet seats and toilets bowls which had not been scrubbed inside for a very long time."
• "Visited recently with our grandson, the restaurant has definitely gone down in our view, dirty trays dirty tables and poor selection of cakes..."
• "This has went down hill... Since it was bought over ... over priced for a lot of tat and the eating is never cleared away in the seating area and floor is always in need of a good Hoover .... The staff are never around to tidy and when they are its half hearted and half done."

Value for Money

Pros:

• "Had lunch bought some plants had my free coffee as i have a club card good place for food excellent staff."
• "The Dobbies card is the one loyalty card that is actually worth having."
• "Love Dobbies, it's become a monthly thing for us giving it a visit and using our members card which I would recommend as you save so much money!"

Cons:

• "Only big disappointment are the cafe meal prices especially for what you get."
• "The food section is terrible, the Sainsbury’s bit rarely has anything fresh and the prices are absurd."
• "Dobbies - Price wise it can be excessive £££££"
• "Only Downside was prices were a bit high imo."
• "18 pounds for two baked potatoes and two juices is super over priced."
• "The price of food and drinks is disgusting much more expensive than anywhere else £1.85 for a can of juice £1.35 for a small bottle of water 95p for a packet of crisps."
• "Good quality food and coffee however wait times caused the food to get cold and prices are extortionate."

Facilities

Pros:

• "Lovely products and a fantastic cafe."
• "Dobbies has a lot of nice things for the garden from plants to furnishings etc."
• "Brilliant store everything so beautiful from groceries to Xmas decorations."
• "Great garden centre lovely staff, good vibe."
• "They have recently put in a kids play area."
• "Nice place with relaxed shopping under one roof."
• "Brilliant garden centre for all your indoor and outdoor needs plus homeware, kitchen and decorative products."

Cons:

• "The shop itself is bizarre as some times are expensive compared to other shops where you can buy the same products."
• "Big place, spaced out well, yet its badly under stocked."
• "Place is looking a little bit tired though. Could be doing with a lick of paint, new carpets, etc."
• "Overal well presented shop, prices throughout are just stupid tho and majority of stuff isn’t deserving of the price tag."
• "This has went down hill... Since it was bought over ... over priced for a lot of tat and the eating is never cleared away in the seating area and floor is always in need of a good Hoover .... The staff are never around to tidy and when they are its half hearted and half done."

Customer Experience

Pros:

• "I only go here for the breakfast as its the best in the town."
• "Impression was of a top quality store, entire store seemed much improved!"
• "Service was great being delivered to table because of Covid restrictions."
• "A huge thank you to Dobbies Livingston especially to Adele who was really helpful to Broxburn Parish Church when setting up our afternoon tea."
• "For dog lovers, your 4 legged friends are allowed in the store on a lead 😊"
• "Cafe is lovely and really clean and lovely food."
• "Dobbies advertise that they are dog friendly."

Cons:

• "Disappointing Santa Visit, wouldn't go again."
• "Seriously what has happened to Dobbies. Took my oversea friends to the Bathgate store for a traditional Scottish breakfast. Wow was I disappointed."
• "RESTAURANT IS NOT DOG FRIENDLY."
• "Dobbies should consider changing their signs from 'we are now dog friendly' to 'dogs can only access the dog friendly areas via specified route'."
• "Very disappointed with member of softplay staff today."
• "Terrible we went for breakfast, the usual it was cold."
• "Visited recently with our grandson, the restaurant has definitely gone down in our view, dirty trays dirty tables and poor selection of cakes..."