Address: Grants Hill, 374 Eastern Avenue, Gants Hill, Ilford IG2 6NW, United Kingdom
Phone: +442030587142
Rating: 3.5
based on 121 reviews.
Food Quality
Pros:
"Always Great Burgers from Burger King wherever you go in the world."
"I really like the new vegan whopper has a lot of taste and you cannot tell that it is not meat."
"Went with the Steakhouse Angus burger and Loaded cheesy/bacon fries. Yum!"
"Burger King offers a delightful combination of good food and a cozy atmosphere."
"Had the new Double Plant-based Whopper and it was surprisingly good."
"Food as good as burger King should, food made fresh as you will be able to see not like local McDonald's selling burgers that been sitting for more than hour."
"Options for veggies like me - Veggie Bean Burger is good and filling."
Cons:
"The food is always undercooked and sloppy."
"THE FOOD (IF YOU CAN CALL IT THAT) WAS TOTALLY STALE AND COLD."
"We ordered the Halloumi King burger at the drive through for my mum, and much to our shock and disgust, they had put bacon in the supposedly vegetarian burger."
"Food was warm not hot. (We ate in) Burger was dry."
"The food was not fresh, I asked for no tomatoes in my burger but I did get plenty... and the toilets are very dirty."
"It was a clean restaurant but food disappointing."
"You should change it from 'Have it your way' to 'You can’t always have it your way'."
Customer Service
Pros:
"Really nice people who are really caring and sometimes, extra food is given (my experience) and yummy food with nice and different types of seats."
"Clean store, and polite, helpful staff. Good meal and I got a very comfortable seat to sit in and enjoy my meal."
"Good parking facilities and couple spaces for disabled customers, Food is v-good always freshly prepared."
"Restaurant was tidy and clean. Customer service was good. She guide me really good and also was really helpful."
"This place has amazing food and great customer service."
"Always good service from this establishment, never had any issues."
"I went to the place today as my daughter wanted to taste the halloumi burger from here. The person at counter was real nice and understanding."
Cons:
"I am absolutely appalled by Carmen’s customer services skills as she has no respect or care for anyone."
"terrible customer service, when there are changes to the menu nationwide the staff never seem to know about it."
"Extremely poor service! The lady taking order was completely exhausted and tired and wasn’t really bothered about customer service."
"Absolutely appalling service by very rude staff."
"As a regular customer of Burger King and a frequent user of food delivery services, I must express my disappointment with the way the restaurant prioritizes in-store customers over delivery drivers."
"Service is not great, food is nice when they get the order right. Ice cream machine hardly works and staff like speaking foreign language in front of customers."
"Rude, arrogant, unprofessional Carmen who claimed to be the manager using Adnan’s till username refused to let us wait in the drive through."
Efficiency and Accuracy
Pros:
"Asked for one cheesy double bacon lover and received bacon double cheeseburger in literally 2 seconds."
"I am not a fast food fan & go there because of my son. I use the drive in facility & the order is executed quite fast."
"Used the drive through off the a12 as it was easier than going to the big M. It's awkward but at least they got the order right!"
"Plus point it is never busy and you can always get through to the Drive Through."
Cons:
"Good food, unfortunately sometimes it takes ages for staff to prep the food."
"Expensive and not fast food at all... Waited for 5-10 min in a drive-through for just 2 cars in front of me."
"This place is awfully run tbh. So many people work there and it takes them 15 min to serve you."
"Burger King stop ripping off your customers. I took over 20mins to get my order."
"Wasn’t busy in there, went to dine in and waited 20 minutes for our food. Ended up getting a refund."
"The queue waiting to be served, were held up as the cash till machine was defective."
"Slowest service ever. Then given the wrong burgers turned around to see a fight in there as well as beggars coming up to tables asking for money while I'm eating with my children I'd never return to this burger king."
Facilities and Cleanliness
Pros:
"Good place to park car and has drive through, spacious sitting area."
"Clean store, and polite, helpful staff."
"Nice clean place to visit staff are very nice I can’t fault it except summer days gets very hot the air conditioning has not been working fir last 2 summers so I hope the management takes note of this issue."
Cons:
"Gemini parking solutions gave me ticket twice when I went to eat with my family for exceeded over time limit."
"The smell of urine was OUTSTANDING at least said."
"Steer clear of Burger King especially driving there twice in one day the parking is owned by Gemini parking Solutions."
"Received a £80 penalty fine from there “parking solutions” for overstaying the max 60 minute period by..... 2 minutes!"
"AFTER EATING INSIDE THE RESTAURANT WE RECEIVED A PARKING FINE FOR OVERSTAYING THE MAXIMUM TIME."
"Bit of an annoying placement though as you have to go down a dual carriageway to get there. This makes getting in and out a faff."
"Sorry but this personal don't have gloves for food????? Today personal put the tomato with his hand.... no gloves no nothing."
Value for Money
Pros:
"But the double whopper for £3.00 during happy hour is excellent taste and value."
Cons:
"just wasted £20 on 3 meals when a microwave burger from lidl would have looked and tasted more like a whooper than what i got today."
"Huge rip off. Prices of food are totally out of line with burger king."
"I could have gone to McDonald's and get 2 burgers for the same money and even tastier."
"I was shocked when I got in the car and realised I paid £4.49 for 2 burger bites."