Oodles Ilford Reviews Summary

Food Quality

Pros:

• "The crispy chicken was crispy and tasty too."
• "Food was made fresh and hot."
• "The food is really good and sitting area is suitable for the families as well."
• "Very tasty and quick service. Very balanced cook."
• "I did enjoy the taste and the flavours."
• "The food portion for one person was great and really reasonable."
• "Presentation is great and taste had been spot on so far."
• "Overall, the food was really good. Prices are fair, portions are good."
• "I have almost tried all of their menu and absolutely loved each and every item."
• "The food taste amazing and fresh."
• "Absolutely brilliant place to eat some proper noodles."
• "The food is pretty good."

Cons:

• "Decent, but not happy with the quantity and quality of the bowl for the given price."
• "Veggies was less in the bowl and fried rice was so bland."
• "Not the same taste! They change the cooking chef too often."
• "The food is completely sour, acid and way too spicy."
• "Ordered out and the food is absolutely tasteless."
• "Sorry to say but the taste is pathetic. not even up to 10% of Chinese food standard."
• "Food is always good at oodles but every time I bought the food they are always resist to put a decent amount of spicy chips."
• "First of all service is great but the food is one of the worst."
• "We asked for extra spicy and it was sweet and sour."
• "Tasteless chicken and Beef which is just drowned in chilli sauce."
• "So I was in store today to eat Chinese food, but huge disappointment."
• "There was hair in my food, when I asked for a refund they didn’t give one."
• "Was looking forward to this but sadly very disappointed."
• "Went in today afternoon with my 2 sisters. Junaid who served us was great, friendly and wanted to make sure the food tasted great and fresh."

Service and Staff

Pros:

• "Very happy with service and food."
• "Customer service was excellent, food was delicious and they don't charge for eating in the restaurant, so giving 5 stars."
• "One guy name Nadir is very friendly and provides great experience of food environment."
• "Junaid gave me amazing customer service, very quick and helpful got my order ready literally in 5 minutes even though my order was big."
• "Restaurant overall was very clean and tidy and so was their toilets."
• "I love the customer service from Aqsa best server."
• "Staff are very friendly and efficient young person."
• "I would complain because I ordered garlic rice but they gave me vegetable rice 'but' I ordered for the family, the service was great fast and the family including my self enjoyed the food there for I have to give a 5 star regardless of the mistake."

Cons:

• "Ordered family meal and chips and drinks were missing. Fortunetly asked for drinks but dint check the packet of chips were still missing."
• "The manager never called either. Disgusting food and disgusting service!"
• "They also got the order wrong, got a box full of veg noodles, what a disappointment."
• "I had to use the toilet and asked the staff if I could use it. He simply said Boss has told me to not let any driver use the toilet."
• "We asked for extra spicy and it was sweet and sour. We dined in and they didn't even serve plates we got flimsy boxes instead, flies were buzzing over our food."
• "While was waiting for my order observed zero compliance to government guidelines according to Covid."
• "One of the worst Chinese meal ever. I don't understand how people can make Chinese food boring and tasteless."
• "DO NOT EAT HERE. I had food poisoning."
• "I am really disappointed to find out large lunch box egg fired rice with free drink is business tactics to attract customers."

Value for Money

Pros:

• "I found prices reasonable when compared to the quantity."
• "If you like spicy food go for ku po chicken. Generous portions."
• "I took my dad here for dinner and the portion size was reasonable for the price."
• "I have ordered in twice from this place now...I must say I am very impressed with quality, taste and portion sizes."
• "The boxes look deceptively small on arrival but once you open them up you will realise how large the large portions are."

Cons:

• "Not the same taste! They change the cooking chef too often. Sadly, today the chef probably forgot to add some ingredients."
• "Ordered out and the food is absolutely tasteless. They have changed their chef or something as the food was not that bad before."
• "Food is always good at oodles but every time I bought the food they are always resist to put a decent amount of spicy chips."
• "The food is not that great. Their mild is really bland as well, spicy would be a preferred option if you're a mild eater."
• "First of all service is great but the food is one of the worst. i bought noodles and rice dish with chicken both of the dishes test nothing but spicy and horribly hot."
• "They also got the order wrong, got a box full of veg noodles, what a disappointment."
• "The food is pretty good, but the overall hygiene is appalling- the counter staff would not wear their masks properly and wouldn't ask customers who came in to wear them either despite the counter being so close to where the food is prepped."
• "I am really disappointed to find out large lunch box egg fired rice with free drink is business tactics to attract customers."
• "Cash only - no card payments."