Big Moe's Diner & Smokehouse Ilford Reviews Summary

Service

Pros:

• "Ali provided a great service to us and I will be going back not only for the good food, but for the service he gave us."
• "The gentleman at the till Sohal was AMAZING! Bubbly, bright, knowledgeable, high energy, welcoming."
• "Impeccable service."
• "Ali gave excellent service on 5th May Food has never tasted better, so fresh & delicious 🤤 presentation is excellent service is exceptional too, menu Is definitely full of variety veg non veg both & sweet dishes , I highly recommend this place as the best in area (prices are very reasonable too & portion sizes are fabulous)"
• "The service was amazing with their online ordering system and excellent server, especially a waiter called Ali he was excellent."
• "Excellent service, Aisha was very good at giving menu suggestions and Ali was very attentive and made sure we had everything we needed and came to check up on us."
• "Fantastic service from Ali, made sure me and my family were well looked after!"

Cons:

• "How can you charge 12.5% for a service charge upfront?"
• "Service 0.5/10 - paying for food upfront at that price, especially for a hot dog and fries...hmmm."
• "Our server gave more attention to his Mobile Phone than to serving the customers."
• "Horrible service-electricians, house keeping personnel are also handling cutlery and serving customers."
• "Service charge needs to be removed, it’s not a table service."
• "Service was poor from duty manager Aysha, She had no idea what was the difference between a single and double burger."
• "Service is slow...took 35minutes if not longer for food to come."

Food Quality

Pros:

• "The chicken burgers were so crispy and soft inside was unreal and the pulled bbq burger was crazy good desserts were beautiful."
• "It was very tasty and the price quite reasonable."
• "Great food, was very delicious and portion sizes was decent."
• "The food was very good and fulfilling even the milkshakes."
• "The mac and cheese wasn't heavy or overpowering, which was received well."
• "Food was great as always, the smoked meats have made a great addition to the menu."
• "Food was tasty and and served fairly quickly."

Cons:

• "I basically paid £50 for 2 cheese burgers, 2 drinks and 2 tiny portions of chips."
• "For what we paid which was over £40 for 2 meals, the food was extremely bland and the portions sizes were poor."
• "Pancakes were also poor, whoever made the batter put too much flour, not any sugar and pancake was crumbling away and was dry."
• "Rubbish! Overpriced with tiny portions of food."
• "Rubbish food i ordered some chicken i was very strange the test was something else you couldn't chew it i don't think I was chicken the food I was for my son and one top of this i was expensive i live the food there so I don't recommend"
• "Quality of the food was average leaning towards poor and the buffalo wings in particular were a let down."
• "The food here was well below par."

Ambiance/Decor

Pros:

• "Decor - 9/10 definitely good looked the retro American diner style."
• "They put in 100% effort to make it the atmosphere American style and its different to most restaurants which is a really nice touch."
• "Loved the atmosphere proper 60/70s vibe."
• "Inside, it's clean, and there's a classic car that families seem to enjoy taking pictures with."
• "Great decor."
• "Atmosphere is brilliant and the Airtable was a great touch."
• "The enterior of big Moe’s of two branches are really superb."

Cons:

• "Many ripped seats."
• "The portions are ridiculously small and the quality/taste are not even that special."
• "The location is good, the decor looks nice and friendly atmosphere."
• "Layout is so poorly planned, even a mom n pops' diner in deep rural USA have better layouts, ambience, value and food."
• "Poorly planned layout-Why would anyone have the pool table n other games so very close to the dining tables, very annoying to patrons that are eating n want some minimal privacy."
• "They’ve placed a pool table right in the centre next to the tables."
• "They try to make up for the poor quality restaurant with fancy decor but it does not work. It's loud and garish... seriously...do not bother ...."

Value for Money

Pros:

• "It was very tasty and the price quite reasonable."
• "Ali gave excellent service on 5th May Food has never tasted better, so fresh & delicious 🤤 presentation is excellent service is exceptional too, menu Is definitely full of variety veg non veg both & sweet dishes , I highly recommend this place as the best in area (prices are very reasonable too & portion sizes are fabulous)"
• "The food was prepared and served swiftly. The taste was as advertised and very American."
• "Prices are good and quality is there."
• "Some of the best burgers around! It's a bit more expensive than your usual takeaway spot, but the quality is definitely worth that extra pound."

Cons:

• "I basically paid £50 for 2 cheese burgers, 2 drinks and 2 tiny portions of chips."
• "How can you charge 12.5% for a service charge upfront?"
• "For what we paid which was over £40 for 2 meals, the food was extremely bland and the portions sizes were poor."
• "Rubbish! Overpriced with tiny portions of food."
• "The dish cost total £30.45+ 12.5% service charge and receive a thin rib eye stick of 120gm and tasteless non-creamy smash potato even saltless.. we just have to pay for the atmosphere not for the food."
• "The food is ridiculously expensive for no reason!"
• "Over priced- Heavily over priced, very small portion sizes."