The Kings Arms Reviews Summary

Staff and Service

Pros:

• "The staff are great, friendly and knowledgeable."
• "Also she is friendly with a great smile and totally welcoming."
• "We were well looked after by the staff, special mention to Kat who was great!"
• "Jess is the most efficient barmaid we have come across in years."
• "Friendly and efficient staff."
• "The staff were attentive."
• "Service was very good and staff are friendly."

Cons:

• "Would have earned 4 stars but 1 of the 2 bar staff was a bit on the surly side."
• "Service was so so slow."
• "The only slight negative is the training for the staff as the server didn't know anything about the beer selection and what they were like."
• "The waitress took no time or effort to ensure my dietary requirements were met."
• "The waitress only came to take our food order (for which there was a mistake in one of the main courses, for which we were essentially accused of lying about our stated order)."
• "Service can be a little ropey at times and the waits a long time."
• "Downside is that staff are generally miserable and unattentive."

Food and Drink

Pros:

• "Food is well cooked and seasoned."
• "One of the best Thai meals I've tasted."
• "Good rotating 'craft' beer selection with a regular set of taps (cask/keg) as well."
• "Their Pad Khing is spicy and tasty."
• "The attached Thai restaurant is excellent."
• "Good food and a fine selection of beers."
• "The food is outstanding with my favourite dishes being the Thai fish cakes and green prawn curry."

Cons:

• "They do not allow a family of 50+ year olds to have a drink because we were accompanied by a 16 year old daughter."
• "Called in late on a sunday afternoon, and asked for the sunday carvery. The food arrived over cooked, roast potatoes where rock hard and pork was over done."
• "Nice location but terrible Thai food."
• "The chicken in the pad thai was dry and tasted old."
• "Now the Thai food has moved from Asian into more like the western taste, ie sweet and sour."
• "The food is Thai, and said to be good without being spectacular."
• "Good food but terrible service that ruins the experience."

Ambiance and Location

Pros:

• "An amazing place just a small spot in the Central London but truly gives you a traditional London pub feel."
• "A real local. A true old school boozer but with a comfortably modern attitude to alcohol and food."
• "An absolutely gorgeous boozer in old Waterloo."
• "A truly superb real ale pub."
• "Roupell Street itself is beautiful and quaint. This is one of my favourite pubs in London."
• "It’s on a beautiful road with the old Victorian houses."
• "Such a great atmospheric pub! Looks like a cozy pub straight from British movie or TV show."

Cons:

• "Just too popular - impossible to move in there sometimes which can make a visit a trial rather than the pleasure that it should be."
• "It gets uncomfortably crowded (especially when people outside have to move indoors at 9pm)."
• "The bar is horrendously crowded most evenings."
• "During summer it is usually rammed, even standing outside."
• "Actually forget it now I can smell the sewage."
• "The place is however much in need of renovation and so won't be making our favourite pub list."
• "If you have an allergy, this is not the place for you!"

Value and Policy

Pros:

• "Highly recommended."
• "Thanks to everyone at the Kings Arms, we had a great night last night watching the football upstairs, the Thai food was superb and the service & beer was excellent!"
• "Drink reasonably priced considering where this pub is."
• "The price is extremely reasonable as well."
• "Good range of Thai food in the restaurant at the back with decent prices."
• "The King's Arms is close to Waterloo Station, but tucked away - you won’t be disturbed by the noise of the main roads here."
• "Fantastic ale pub tucked away in the backstreets of Waterloo."

Cons:

• "£6 a pint. I guess that's considered normal these days but I still find it eye-watering."
• "Even at London prices, £11.50 for a large wine is trying it on."
• "Firstly they don't ask you the size of wine, and without asking serve the largest, at the highest cost."
• "Manager refused to refund the deposit, or transfer it to take it off the food bill."
• "Prices on par with local London."
• "Rude staff pretended this is the law rather than a pub policy."
• "All felt a bit scammy to be honest."