Mayfair Lounge & Grill Reviews Summary

Service

Pros:

• "Damian, our waiter was very attentive, friendly and truly exceptional."
• "Service was great, very friendly."
• "Service was very good, lovely atmosphere."
• "Service on the whole was good."
• "The staff were very attentive."
• "Isabella was great at customer service."
• "The staff were amazing and very attentive."

Cons:

• "The service was very poor - very little attention - forgot one of the teas, then couldn’t get attention to raise the issue of the mouldy butter."
• "Stay away. After 2 hours of waiting and reminding our food -even bread- never arrived and we had to leave."
• "Very poor service and food. An hour between courses to be served inedible food is a joke."
• "Staff half asleep, forgot the steak sauce, ketchup in packages."
• "The waitress was really odd and gave my friend a dirty saucer with tea on it."
• "The staff doesn't care and lies."
• "Staff didn’t clear the tables after guest had left so we’re surrounded by messy tables."

Food Quality

Pros:

• "Had a fabulous free flowing prosecco afternoon tea with a friend."
• "The food was absolutely delicious and the service first class."
• "Irish beef was served medium rare (as ordered) and the knife slipped through the cut."
• "The food was superb, even though the mains were a little too cool, the problem was sorted without fuss."
• "I had the fillet steak which was so nice."
• "The dessert was also lovely and it was a chocolate mousse paired with raspberry sorbet."
• "Chef excelled our expectations it was totally delicious from the starter to the dessert accompanied by very nice prosecco."

Cons:

• "Food was okay but not for the price."
• "The sandwiches were served on sliced supermarket bread, not what I expected. Cakes were awful."
• "Firstly we were led to an annex room not the main restaurant! Wasn’t nice environment at all."
• "The grilled choices had extra costs (for example the Surf and Turf was an extra £20 per person)."
• "The selection of cakes was very disappointing and nothing like the photo displayed on Virgin Experience Days when booking."
• "Food was adequate - sandwiches were really good but the pastries and scones were mediocre at best and the scones were VERY dense."
• "All 4 of our meals were cold when they reached the table and we had to send them back."

Ambiance

Pros:

• "Real French feel to the place."
• "Yes service was at a leisurely pace but with the piano playing for the guests it was a relaxed setting to enjoy our lunch in."
• "Stylish décor and lovely (not live on Monday evening) piano music made that evening for us very pleasant."
• "It was a magical evening with wonderful views."
• "Wonderful decor and atmosphere."
• "It's vibey, chic, hidden gem. Nice views and lovely staff and drinks and menu."
• "Really pleasantly surprised with Petrichor as I hadn’t heard anything about this place. We had a great dinner for a more than reasonable price. Excellent value for money!"

Cons:

• "However, on the down side of things - there were a couple of large groups who were super loud in the restaurant due to the endless prosecco, and the decor was pretty dated."
• "The restaurant felt and looked tired."
• "The restaurant was tired and dated, throw back to the 70's."
• "The place smelt old, dirty carpet."
• "The service was so late, 30min into 90min experience all we had was the bubbly and water."
• "On entering the restaurant it was not warm and welcoming at all, there was only one other table of two at the restaurant and this 8pm."
• "Most of the dishes on the menu had an extra supplement, especially the ones with protein."

Value

Pros:

• "Good price though, at less than £30."
• "Will give nearby restaurants at higher price a run for their money."
• "Found out about this restaurant through a Groupon deal (£29 for 3 course meal and wine for two!) and we really enjoyed it."
• "Afternoon tea: delicious and at a great price."
• "Food great staff brilliant and Prosecco absolutely bottomless."
• "I still think it was good value for money and we loved the setting and the waitress was super friendly."
• "Excellent food and reasonably priced."

Cons:

• "Absolutely terrible for Mayfair and I would never recommend this to anyone. 0 stars"
• "The grilled choices had extra costs (for example the Surf and Turf was an extra £20 per person)."
• "The set menu was a little bit limited in choice, anything that sounded interesting was an extra cost and everything on the grill was an extra cost!!"
• "Everything was chargeable other than the basics. Bread was charged at £6.30!! Chips were £6.50 per portion!!"
• "Mayfair prices, Mile End quality."
• "I would not waste £80 on this experience if you actually enjoy food rather than Just the experience."
• "Mostly felt overpriced."