Chicken Shop Reviews Summary

Food Quality

Pros:

• "Best fried chicken in London."
• "Amazing crispy chicken outside with a juicy inside."
• "The chicken is fried so crispy without too dry."
• "Superb, big burger, juicy crisp chicken, tasty sauce."
• "Food was delicious."
• "The quality of the food is excellent, and it tastes fantastic."
• "First time ordering from the “Chicken shop” in Putney. Proper quality restaurant."
• "The chicken is good, but not spectacular."

Cons:

• "Food was very average Bun was cold so sent back to toast it slightly then by the time it came back the chicken had gone cold."
• "The Oreo bun did not taste like Oreo."
• "Ordered twice in a row, both times they messed up my order and forgot my items."
• "This was my first visit and it won’t be my last! The milkshakes were underwhelming."
• "The only nice thing was the sauce I bought for an extra £1."
• "The Seoul flame wrap, chicken tenders and wings were great."
• "Ordered 3 wings tossed in hot sauce with cheesy chips, waitress really welcoming when we came in and the food was good! crinkle cut cheesy chips were the highlight"
• "Food was good but staff were loud and yelling making us uncomfortable when eating."

Service

Pros:

• "Three staff were really professional and attentive. Especially Tany who was very helpful and had such a positive attitude with a great smile!"
• "Friendly service and inviting ambiance add to the delightful experience."
• "The staff is very friendly and helpful."
• "Chips were super crispy. MOST IMPORTANTLY Duke’s customer service was brilliant."
• "The overall experience was truly amazing. The stellar customer service added another layer to the enjoyment."
• "A professionally run establishment."
• "Jaffa treated me really well at my first visit! He’s full of personality and really brought me out of what was a difficult day."
• "The staff were very nice and the chicken nuggets were AMAZING 🤩"

Cons:

• "The service I received was outstanding from the staff “CONSTANCE” the staff were friendly, attentive, and made my visit enjoyable."
• "I mean it's a chicken shop so set your expectations accordingly but it's goooood chicken."
• "The only thing that really seems to distinguish this from the KFC down the block is the kimchi-influenced coleslaw that seems to get put on everything."
• "Spent about £15 on a meal, fries and chicken were over cooked, and dry."
• "We come here pretty often, it's clean, the staff is friendly and the food is very good."
• "Food is ok only and quite pricey for what it is."
• "However the burger was very good, lots of sauce and flavour. I wouldn’t go for the cheesy chips again, £2 for a drizzle of cheese sauce, not worth it and the fries were a bit stale."
• "The grilled chicken burger was pink inside and cold! The place was not busy but as other people noticed in the reviews the staff looked overwhelmed and confused."

Ambiance and Cleanliness

Pros:

• "Lovely outgoing music in the background which strengthens the bonding of customers."
• "Very large place, hygiene rating 5 stars."
• "Clean and spacious entrance on arrival."
• "Nice vibe and excellent service."
• "The ambiance of the restaurant was cozy and inviting, with a rustic charm."
• "Very clean and spacious, with a nice chill atmosphere."
• "Very refreshing especially for a place that provides digital order screens."
• "Love the spicy one will be back again!"

Cons:

• "Tables clean and place filled with lovely smell of fried chicken."
• "Nice atmosphere, was treated very well by the staff."
• "Ordered 3 wings tossed in hot sauce with cheesy chips, waitress really welcoming when we came in and the food was good!"
• "The service from Lulu was top notch, super chatty, and helped us navigate the menu."
• "Massively overpriced and definitely not worth the money."
• "The place felt a bit grubby. Soda machine was partly working, part of it was in the tray."
• "The chicken is good, but not spectacular."
• "Overpriced chicken burger. The only nice thing was the sauce I bought for an extra £1."
• "The tables were dirty and they did nothing about it. I won't be back."
• "Not enough staff. Complete bedlam. Boxes everywhere. Bins overflowing."
• "The only thing that really seems to distinguish this from the KFC down the block is the kimchi-influenced coleslaw that seems to get put on everything."
• "Spent about £15 on a meal, fries and chicken were over cooked, and dry. Nothing was juicy."
• "The quality of the food is nice better than average but I believe it is a scam price wise, with so many people dying of hunger, their prices are just disrespectful."
• "The grilled chicken burger was pink inside and cold! The place was not busy but as other people noticed in the reviews the staff looked overwhelmed and confused."
• "Always opt for the tenders! Chicken burgers are ok but I find the fillet inside way too big and dry."
• "Overpriced and not much by way of service but the food tasted good."