Address: 1 W Mount, Chester Rd, Sunderland SR4 8PY, United Kingdom
Phone: +441915672694
Rating: 4.8
based on 141 reviews.
Customer Service
Pros:
"Lauren was very friendly and explained most of what I needed to know."
"Had a great customer experience from Lauren. Talked me through everything from start to finish, putting me at ease."
"Jennifer was absolutely brilliant today, she made me feel so relaxed as she knew I was really nervous."
"Excellent service, Shout out to reception Sophie, Jess and Lisa for going above and beyond to fit me in as soon as possible."
"The girl who works on reception, Sophie, is absolutely amazing, definitely a massive credit to the practice."
"The staff here are so kind and considerate."
"The staff were friendly, professional and welcoming from start to finish."
Cons:
"Called 44 times today and 49 times yesterday from 8am for an emergency appointment and I have still been refused to be told from staff that I didn’t call enough to get through."
"When calling to make an appointment you are always most of the time placed on hold and is a nightmare to try and speak to a member of staff."
"But worse part about the whole experience is the way that the ladies on reception speak to you."
"Trying to make appointments has been a nightmare throughout the whole process."
"Worst company ever! Awful business and shocking customer service at the Sunderland branch."
"Disgusting dental practice full of snobs. I cant count the amount of times I’ve been talked down to."
"Your practice is a joke if this is how you treat all your patients."
Consultation Experience
Pros:
"Had a consultation with Lauren this morning who was very friendly and explained everything in detail about the different treatment plans I could go for. Very happy with the service."
"I had a consultation with manager Bas and he was very helpful in getting me to understand each procedure they offer."
"Great consultation, so professional and friendly. I was given so much advice, information and knowledge about invisalign, made me look forward to moving onto the next step! Highly recommend."
"I'm autistic and was very scared of dentists but honestly they show so much care and do everything to put you at ease."
"Zoom consultation for whitening was very informative and gave you all the information you needed."
"Consultation was great, jade covered everything that i wanted to know, was very informative of the different options available."
"The consultation i received was brilliant, very informative and i was able to ask any questions i had. These were then answered in detail."
Cons:
"Thought the consultant was fantastic really knows he's job and made you very comfortable. Down side prices are ridiculous."
"They don't give mental health people a chance at this place as a friend of mine has severe mental health issues and is on very strong sleeping tablets she's been kicked off the Dentist, n when I rang up the manager and receptionist were not very understanding at all so yes low rating review."
"Booked an appointment for the 4th, they cancelled it 20 mins before the appointment time and when phoning they offered me an appointment on the 22nd, don’t go there if you value your time."
"Avoid like the plague!!! Zero stars. I went to Westmount for composite bonding on my 4 front top teeth, this was done by Dr. Jacob Mercer Jones... The composite bonding was horrendous!"
"I was also lies to on the phone with Carly saying I HAD TO talk to her practice manager before complaining to their governing body."
"This is disgusting and negligent on a medical level."
"Zero patient care and compassion all about the money at Westmount."
Treatment and Results
Pros:
"Absolutely first class service. Everyone was really friendly and even managed to see me straight away even though I had the wrong time."
"Thank you westmount dental! you've given me back my confidence. i had seriously bad breath and the people here discovered it was because of cavities in my mouth. sorted them all out and I got my teeth whitened in the process. really good!"
"Professional practice. I have been treated by Matt for nearly 2 years and can not thank him enough for the results of my orthodontic treatment and whitening results."
"Over the last couple of months I’ve had my infection cleared, composite bonding fitted (hiding my crooked teeth) and Botox injected to stop my top lip lifting so much, showing how receded my gums are. This has all given me a brand new smile plus regained my confidence."
"Absolutely brilliant service, I was really nervous as I had 7 fillings in one appointment, dentist made me feel relaxed."
"I have completed my treatment for a front tooth implant, which was carried out by Sheezan. Not only a gentleman but an absolute genius when it comes to teeth especially implants."
"Visited WestMount dental regularly this year whilst having Invisalign treatment. Results are outstanding."
Cons:
"I am a Practice Plan member and did not receive a treatment between Nov19 and Mar21 - blame Covid. I requested a refund for these 15 months payments on 25th Mar21... Westmount have failed to respond to practice plans emails and calls."
"They blame patients for missing NHS appointments, don't care for apologies just wanted to charge me full price as a private patient."
"Only complaint I have is the teeth whitening gel was too painful to apply due to my sensitive teeth so couldn’t use much of it."
"The only down side to attending the Practice is the parking situation as the street they are located in & most of the surrounding streets are now ‘permit only’ so you do now have to park a little way from the surgery if the allocated parking bay (large enough for approx 3 cars) for the practice is full."
"Worst dentist I've been to, all they care about is your money."
"Original quote up to 8 grand. Final price 15 grand plus."
"Why only 3 stars? trying to contact them by phone is an ordeal, be prepared to spend hours and hours hanging on the phone."