Edinburgh Dental Specialists Reviews Summary

Staff and Service

Pros:

• "The staff are brilliant, highly skilled, great communicators and really look after those of us who are nervous about dentistry."
• "Everyone is so kind and attentive! The dentist is never a fun place to visit but you all, from Dr's to assistants to reception all make you feel at ease."
• "The receptionists have been friendly and welcoming."
• "They are accommodating with appointments and go above and beyond with what they provide you for the price you pay."
• "Friendly, supportive staff. Excellent care and good communication of assessment treatment plan."
• "Reception extremely helpful and friendly."
• "All staff were so welcoming and friendly. Every one went that extra mile for you."

Cons:

• "It became apparent that this place is totally unprofessional."
• "I found the lady quite disrespectful with her annoying questions."
• "When I phoned the practice simply to ask if he did have any appointments available before he retired, I was spoken to with utter rudeness and abruptness by a certain 'Karen'."
• "I was made to feel like an inconvenience when, in fact, it was I who had been majorly inconvenienced for months."
• "They clearly have misplaced confidence in themselves and are unable to cope well with unhappy patients who are unwilling to accept substandard dental work."
• "ONE THING IS CLEAR: NOT PROFESSIONAL!"
• "I was also unimpressed with the attitude of some members of staff after I expressed concerns about my treatment."

Cost and Value

Pros:

• "The team were transparent about work and all fees required."
• "It could only be better if dental treatment was a bit less expensive but it is more bearable with the reassurance that the degree and quality of care is reflected in the price."
• "100 stars just about right all went to plan even under price fantastic."
• "They also offer financial plans to spread out the cost. This was a great help for me."

Cons:

• "To readers: they have very limited appointments, be careful when planning to start treatment there."
• "I phone up today asking for appointment to screw in an implant (10 min of work) the lady on the phone ask me 220£ for that!!! What a scam!"
• "Very nice Doctors, pleasant staff relaxing atmosphere but should offer refreshments coffee tea or even water!! No lunch offered even after being there all day! Not happy in that respect."
• "I really felt the outcome of my treatment was not going to be worth the hassle, time and £3k it was going to cost."

Professionalism and Expertise

Pros:

• "Dr Philpott warrants a special mention. He is so patient and I felt truly understood my fear of the dentist."
• "Had my implants put in and visited on numerous occasions for work to be carried out. The staff and indeed the Dr were very welcoming and very pleasant as well as professional and listened to what customer is saying. Very good and highly recommended. Aftercare is extremely good and very extremely friendly."
• "I had all of my options explained to me and felt I had all of the information I needed to decide on a course of treatment."
• "Recently had root canal treatment carried out by Carol Tait. An incredibly positive experience from start to finish. Atmosphere on entering surgery is very relaxing and staff all lovely."
• "Dr. Roper and his team at Edinburgh Dental Specialists were simply the best team I could have hoped for to look after my dental health."
• "This is the third time i have used this practice and can highly recommend it for specialist dental services."
• "The expertise, experience and skill of the dentistry here is outstanding."