Thornhill Dental Reviews Summary

Staff and Service

Pros:

• "Would highly recommend as I'm petrified of dentist but was made to feel at ease by every single member of staff."
• "The staff members and the orthodontist was a very polite man who was very helpful and calm and took time with me teeth."
• "Always get an appointment, receptionist are friendly, it’s easy to get parked."
• "The full team at the practice are very friendly & welcoming, & always provide a professional, excellent, high standard of care."
• "Everyone is welcoming and able to easily put you at ease."
• "The dental nurses, and reception staff are all so pleasant and friendly too - so much so that an appointment is like going to see good friends!"
• "They are not only professional but also exceptionally polite throughout my visits."

Cons:

• "The clinic was running behind around 20 mins, I got an apology but no reason as to why this was the case."
• "I don’t have anything negative to say, other than I was unable to get my baby registered and assumed he would be taken on automatically."
• "The only disadvantage for me is the cost as a private patient, because I am unable to get registered as an NHS patient, but hey ho such is life."
• "Pathetic experience need to remove wisdom tooth they told me that they have referred me to Pinderfield but up until now its been 6 months I have not received any call from Pinderfield I am in extreme pain."
• "After my treatment, the dentist didn't even bother completing the treatment and tried to fob me off until I told her she hasn't completed it."

Facility and Comfort

Pros:

• "The Practice is very modern and has 'moved with the times' over the years."
• "Surgery itself is spotless and welcoming."
• "The surgery itself is modern and is immaculately presented throughout, providing a pleasurable ambience."
• "The dental practice has recently undergone a large renovation, & treatment is now provided in modern, new, air conditioned, well equipped premises."
• "Lovely premises, sparklingly clean, Covid conscious, great staff from Reception to Dental."
• "The clinic is modern and tidy, and it’s really convenient that they have their own car park."
• "The surgery is exemplary - very clean and hygienic but comfortable too."

Cons:

• No cons related to facility and comfort were mentioned in the reviews.

Professionalism and Care

Pros:

• "I hold this practice in extremely high regard and would recommend it highly."
• "Very grateful to them both for resolving my issue with their dedication."
• "A highly recommended Dental Practice!"
• "Thank you to Graeme and his team at Thornhill Dental for their professional clinical care and excellent personal service."
• "Caring professionalism from the moment you walk through the door."
• "The whole team at Thornhill are exceptional, always polite, helpful, friendly and happy."
• "They were both very polite, professional and very caring throughout the whole process."

Cons:

• No cons related to professionalism and care were mentioned in the reviews.