Imperial Venue Reviews Summary

Customer Service

Pros:

• "The customer service we received from Asif and his team was impeccable."
• "The customer service was immaculate, Asif made sure that everything ran smoothly."
• "Asif did an amazing job throughout the entire process!"
• "Service was impeccable, a huge thank you to everyone the day was amazing the food was delicious guests were so happy."
• "The quality of service was professional from all staff and were very helpful and kind."
• "The service didn’t just stop after we booked them, they took care of us during the whole wedding & even after!"
• "Delicious food and amazing customer service."

Cons:

• "Waiter service was lacking in competence."
• "The waiters were rude and seemed to be running some sort of race."
• "Picking guests plates up while they were still eating..even tried to take the Brides plate away."

Food Quality

Pros:

• "Every dish served was piping hot and the waiters were on point and delivered fast and prompt."
• "The food was absolutely delicious, everybody at the venue gave us very positive feedback on how much they liked the food."
• "The food is just AWESOME! Colourful, delicious, beautifully presented and delights the senses."
• "The food was ever soo tasty that words can not explain."
• "The food was so great and so tasty that all guests could not stop complimenting."
• "The food tasted amazing and all our guests complemented the food and enjoyed it."
• "The food was hot, fresh and of great quality which all guests thoroughly enjoyed."

Cons:

• "Food was non-descript, the seekh kebabs tasted of old fat that had gone off."
• "But the catering from Karim was so so, apart from the better biryani."
• "The food was ok but they use too much cooking oil."

Venue & Decor

Pros:

• "The venue itself was set up beautifully and the staff were impeccable in how quick and efficient they were."
• "The venue is quite lovely, beautiful high ceilings, lovely chandelier, quite a grand ball room type feel."
• "The hall was beautifully decorated and everything was done to perfection."
• "The venue has a real GRAND feel to it. High ceilings, posh chandeliers, amazing decor, brilliant lighting, high quality sound system and speakers and not to mention a decent and generous sized stage area."
• "The venue and stage was as he showed the pics and he has loads of options which made me and the family spoilt for choice."
• "The venue was beautifully decorated, even better than I expected."
• "Our wedding stage was absolutely breathtaking, a floral backdrop which went well with the whole floral theme we wanted, it was absolutely beautiful."

Cons:

• "The venue is completely unsuitable for wheelchair users."
• "Though the Hall and interior is nice, unfortunately the main foyer or entrance is very small."
• "It is beginning to show it age, it looks dated, could do with a lick of paint and a touch of modernisation, the chairs had stains on them and cutlery looked from the dark ages."

Management & Staff

Pros:

• "But the Imperial Venue crew make everything a breeze, everything which they say they'll do, you know they've got it covered and it's hugely reassuring."
• "All our guests were praising how the event was organised, to the helpful staff members."
• "A special mention must be made of Sonya and Carmen, both women ran their teams with impeccable professionalism and were extremely helpful."
• "The management team were very hospitable, patient and accommodating."
• "His team was amazing, our guests commented on their politeness and professionalism."
• "The staff from management though to catering were very adaptive and courteous."
• "The team at Imperial have a great understanding of culture and they work fantastically as a team to ensure everything is seamless start to finish."

Cons:

• "Additionally, we were racially abused by their customers."

Parking & Accessibility

Pros:

• "Parking is not an issue for evening events as most side roads are free parking in the evening."
• "We thought parking might be an issue, but to be honest it was absolutely fine. Not a single guest had an issue in finding parking."
• "Initially, we had stressed about our guests parking for our Saturday lunchtime wedding, but we had no issues for our 300 guests."

Cons:

• "People park on the pavement and then give pedestrians attitude."
• "You have to park on the side street which have residential parking until 6.30 pm only Sunday is free parking."
• "The downfall of the venue was no parking space at all."
• "Being a wheelchair user, I had a lot of problem getting in due to entrance having stairs."