Address: 134-136 Armada Way, Plymouth, PL1 1LA, United Kingdom
Phone: +441752251503
Rating: 4.2
based on 186 reviews.
Food Quality
Pros:
"The food came in a very sturdy cardboard box with separate compartments for everything."
"Chips are lush, chilli cheese bites are the best, 3 dips are tasty and the kebab is good too, loads of meat."
"Excellent food great service by Ibrahim."
"The food was amazing and full of flavour."
"The food is great, really tasty beef, chicken or mixed kebabs, a selection of filings and sauces."
"The food is delicious and the meat is really good quality, I particularly like that it isn't greasy too."
"Our general idea of a kebab is often associated with cheap night out food... This as said is another level all together."
"The kebab was delicious. Its purchase, however, was marred by the fact that a few of the staff clearly thought that the masks they had with them were for warming their chins."
Cons:
"The food was cold when delivered. They change the items and you recive diffrent one."
"Insufficient portion sizes. As can be seen in the photo, the (Donner Box with Fries) box was only half filled."
"The food is cold, the oil is everywhere, the flat bread is soaked in oil and isn't crunch."
"The chicken doner is really good and tasty. But that’s about it. The flaming fries are not flaming at all."
"Food is VERY greasy, spring rolls greasy and spicy with huge chunks of chilli."
"Food was cold when it arrived, really greasy and the order was wrong."
"Received our food after waiting an hour came by deliveroo on a pushbike! Food was all in one small box with salad(a fair bit) a tiny quantity of meat and half a dozen chips! All was cold due to putting the salad in the same box."
"We had to wait an hour for our food which was unfortunate but the staff were flat out and the restaurant was packed with deliveroo drivers (busy Saturday night)."
Customer Service
Pros:
"Ibrahim served me and he was really helpful throughout my order he helped me customise my food according to my liking."
"Great food. Brilliant service, welcoming and helpful with advice on the choices and options."
"Chamath's incredible service! He treated us like old friends, ensuring we had everything we needed."
"Served by Jack, very friendly, happy and helpful member of staff."
"Chamath made our day at German Donor Kebab! His warm smile and genuine care for our dining experience made us feel like cherished guests."
"The staff have very good customer service. The staff- Ms Rabia was very generous at serving us our food."
"The staff are really friendly and service is very quick."
"Great service from Serina, very polite and friendly. Serina really helped me as I've never been here before."
Cons:
"Staff is very unfriendly, don't greet and no thanks and please."
"The service is slower than we would like for take out but I’m thinking that’s because they get quite a few phone orders with delivery companies."
"The restaurant/seating area could be maintained better. It needed cleaning as people left after their meal and tables weren’t delt with swiftly."
"Food is great but the Customer service in here is absolutely disgraceful."
"Terrible. Just awful. A couple with a very young baby were waiting longer than I did and they were before me."
"Food cold despite sending back twice. There was a lot of arguing and swearing in the back by staff."
"Very bad experience in the Exeter branch, waited in store and witnessed the staffs really unhygienic food handling."
"Food was stone cold. Dont get me wrong it tasted lovely but would have been nicer hot. Definitely not worth the prices at all."
Ambiance and Cleanliness
Pros:
"It's a very nice place to take a time out at the city center. The food is tasty."
"The homemade sauces are really good and was very clean inside."
"Always friendly staff. Very clean for fast-food restaurant."
"Good for Disability access as lift is available for both wheelchairs or prams, 3 or 4 steps inside, with handrails."
"I'm admired with the facilities, I never seen such a nice, clean, and modern Kebab before."
"Nicely done dining area with comfy seats considering it's a fast food outlet."
"Good choice of menu, literally something for everyone - even my picky 13yr old found dishes she liked."
"Lovely texture and flavour. Expensive, but decent. I recommend."
Cons:
"The restaurant/seating area could be maintained better. It needed cleaning as people left after their meal and tables weren’t delt with swiftly."
"Very bad experience in the Exeter branch, waited in store and witnessed the staffs really unhygienic food handling."
"On arrival the place was fully seated. As we waited in the queue a 4 seat table became free. I left my mate to order and waited by the table for the previous diners empties to be removed."
"The worst ever german doner and we had on Wednesday night . We ordered four mix diner kabab. And there was raw chiken meat (uncooked)manager and staff are aware of that now we handed them that raw meat."
"Waited 1.5 hours for delivery (should have been 25 mins) on deliveroo to phone and they said they've not had the order even though the delivery man was waiting!"
"People waiting for orders when I arrived, no dips available on any orders but weren't told this until your food arrived, very bad customer service."
"I went to the Plymouth branch last evening and was quite disappointed, waited for over half an hour to be served our order, which was not what I had ordered and it was stone cold."
"Probably the worst company at delivery. Twice order didn't turn up, and had to go and collect it after waiting 2 hours and third time forgot items from the order."