Hickory Dickory's Playhouse Reviews Summary

Facility Cleanliness

Pros:

• "Toilets, tables, high chairs were spotless too."
• "It was clean and didn't smell like a lot of other soft play centres."
• "Environment and soft play clean and working order."

Cons:

• "The place is dirty, really dirty, floor is covered and stained all over, wet patches in the play area."
• "Dirty, expensive and past its best."
• "Highchair was so dirty I refused to use it."
• "The toilets were disgraceful, both mens and womens."
• "Play areas are full of dust and dirty in general."
• "First time here with my 1 year old and I have to say never again. No toys in the baby section a few large pieces of lego, a section with balls and a slide shocking was filthy hairs everywhere."

Staff and Service

Pros:

• "That been said the staff were friendly and the cafe was a good value."
• "The staff were lovely, especially Gemma who was our party host, very helpful and friendly."
• "The staff were all so friendly and helpful."
• "The staff were also welcoming & friendly."

Cons:

• "The staff were awful. Barely cracked a smile or even acknowledge my child."
• "Staff people seen smoking cigarette in front of main door which is not very good specially when kids are going in or out."
• "Shocking levels of customer service and lacks leadership with nobody actually in charge."
• "The staff don’t seem to understand when the place is dangerously full."
• "The staff are so rude, went in and the first thing I got was a dirty look of one of the staff member."

Value for Money

Pros:

• "The cafe was good value, too."
• "Food & drink from the cafe is reasonably priced."
• "Food is good."

Cons:

• "Very expensive in half term and have to pay for adults too, which I dont think I've ever paid anywhere else."
• "Food was expensive for what it was and in the end we left having been there maybe 40 min max not happy."
• "Food is really pricey, and when it is busy, the wait is ridiculously long."
• "I think the prices are ridiculous, to bring in 1 x 3 year old we paid £11.25 because there were 2 adults."
• "The place has deteriorated drastically in recent months yet they still charge exorbitant amounts for entry."

Facilities for Young Children

Pros:

• "Great place for kids to run around, make friends and enjoy being a kid, smaller area for little children."
• "Large soft play area. Would say its better suited to walkers upwards. Toddlers love this place."
• "A great place to take the kids, one of the larger soft play places in the area and plenty to do."

Cons:

• "Not alot for the child 2 and under."
• "I do feel there wasn't enough equipment for under 2."
• "Very disappointing! Took my 1 year old today we only stayed for an hour as there was barely anything for him to do."
• "Section for toddlers is quite small although he enjoyed the slide and small ball pit that was pretty much it."

Parking and Accessibility

Pros:

• "Safe car park."
• "This place on a busy day is hard to park in the car park but there is parking down the street."

Cons:

• "There is no more parking outside, as it’s all double yellows now."
• "The car park is small for the amount of people the centre can hold."
• "The parking however is not satisfactory."
• "However they have limited car parking spaces and you will have to walk a long way to park in the side streets."
• "Far too busy and barely any parking for the amount of people there, resulting in quite a walk from residential roads off the industrial estate."

Overall Experience

Pros:

• "My older kids said it was the best day ever! So thumbs up from me."
• "The kids loved it and most of all my daughter was thrilled to pieces so that ticks all the boxes for me."
• "Had a lovely time with my grandson and my great niece."
• "Would definitely recommend it to anyone wanting a party or just a playtime for the children."
• "Deceptively spacious soft play area and ample sitting area for adults."