The Courtesan Reviews Summary

Service

Pros:

• "Friendly staff. Can get busy so book ahead!"
• "Service is amazing. Honest genuine staff."
• "The staff were extremely kind and went above and beyond to exceed expectations."
• "Staff are very efficient and welcoming and the food is served within a good time."
• "All members of staff are fantastically welcoming and thoughtful."
• "Service was friendly but erratic."
• "Flawlessly helpful staff. Clean unisex bathroom. Very inclusive and problem solving mindset."

Cons:

• "Passive aggressive, apathetic service."
• "Food took way too long to come, deliveroo orders were seen to before our seated order."
• "The staff were inexperienced, undertrained and completely inattentive."
• "The staff, once you get their attention, are attentive and try to be helpful."
• "The waiter was extremely rude and the service unacceptable."
• "The waitress was very cold and rude, to the point where we were nervous to even ask for another drink."
• "Was met with poor service from inexperienced staff when asked about the missing items."

Food

Pros:

• "Food wise, most of the menu is excellent."
• "Mmmmmmmm! Best Dim Sum in South London."
• "Best dim sum I ever tasted in the Uk. It is the real deal!"
• "Wonderful place. Food is delicious and the cocktails are great."
• "Food top quality and the wagyu & ribeye sliders were something special."
• "Great cocktails, good food too!"
• "Food and drinks are also delicious."

Cons:

• "Very disappointing dim sum."
• "Food was absolutely terrible probably the worst I have ever tasted in my entire life."
• "What was meant to be shredded duck was indeed a whole duck shredded including bone and cartilage."
• "Sweet and sour chicken that was like something from a cheap Chinese takeaway."
• "The dumplings tasted like they had been recently removed from the freezer and nuked in the microwave."
• "Some of the food we had was just horrible. Endamame peas that were completely overcooked, slimey and watery instead of being fresh and crisp."
• "Terrible food. Dumplings are stodgy, the soft shell crab was cold and chewy, rice wasn’t seasoned…"

Ambiance

Pros:

• "Decor is beautifully done too, tasteful within the theme and clearly done with attention to detail."
• "The decor and ambiance were perfection."
• "It was a nice venue split into 2 sections; the immediate area is smaller, more intimate and is nicely decorated."
• "Perfect ambience for a date or an adult get together."
• "Delicious, beautiful, dim sum in an elegant space."
• "A genuinely innovative place, fusing creativity in food and art."
• "The interior decor makes for a perfect backdrop and the recorded music soundtracked a thoroughly enjoyable evening."

Cons:

• "The two tables next to us were fortunate enough not to have ordered food yet - and promptly left as soon as the ‘jazz’ started."
• "While the food was perfectly fine, the screaming, screeching, tuneless jazz cabaret that happened during our Friday night dinner (without warning) was without doubt the worst possible way to spend an evening."
• "The table we had booked wasn’t ready so we sat in the bar area, the tables were very close together."
• "Their service model is wonky- scanning a code that doesn’t work to allow you to order very often."
• "The venue itself feels like it was pulled together hastily and could benefit from a small renovation."
• "Racist symbols on tables."
• "The guy doing the music during the show (and some table service before) was quite rude."

Management

Pros:

• "Spent hours chatting to the owner and staff. Everyone pours their heart into this place."
• "The staff - informative, helpful but not overbearing."
• "Great vibe an friendly helpful staff."

Cons:

• "You can leave a petty comment about me being a 1 star guest, that’s fine."
• "We live across the road and thought we would try and support local but with the poor booking system, lack of communication and hostile management, courtesan does not deserve to survive in this climate."
• "Very Disappointing Experience!!! Attempted to book table several times through their online booking system... Finally booked a table; customer service & food was ok."
• "Manager is very rude."
• "Manager is very rude. Initially had difficulty booking table through their online system for my bday meal."
• "The manager was rude and insistent that we were in the wrong and that we should read the fine print next time."
• "Incredibly rude customer service yesterday."