The Rose & Crown, London Bridge (PUBLOVE) Reviews Summary

Staff and Service

Pros:

• "The staff is friendly."
• "The service was a little slow as the person was new, but others behind the bar helped out - nice."
• "Staff are generally very friendly and smiley, the burgers are great and pretty good value."
• "Staff people are nice and helpful."
• "Seriously the staff is awesome."
• "The service was friendly and welcoming."
• "The staff was so nice to us. They were understanding as we sometimes struggled with English."

Cons:

• "Bar manager asked for a staffs member number and when she didn’t then did not served her or colleagues."
• "THE WORST customer service I have ever experienced."
• "Avoid if you are a vulnerable person, or with hidden disabilities, as you may well be treated more harshly than is necessary or normal."
• "The service was a little slow as the person was new."
• "Booked on a Friday for the same night stay. Then noticed I booked the wrong place, so cancelled within less than an hour! Informed Booking and the hostel. They said, ok with cancellation. And have not been refunded still (a week), they are not responding, ignoring my messages. Very disappointed."
• "The hostel is fine, you get the allusion of privacy by how the beds are positioned. However the staff doesn't even say hello when you come in and the cleaning is ABYSMAL."
• "Nice pub with no customers. It could be so good, but it's a weird pub, Plus the staff are too busy on their laptops to notice customers."

Location

Pros:

• "Great hostel and not far from London Bridge and Borough Market."
• "Location is good, not far from the underground. The Shard, Borough Market, Globe and Tate Modern are nearby."
• "One of the most beautiful places to stay in London, if you're planning a backpacker trip, and the pub is amazing."
• "Lovely pub, slightly hidden away, so a good vibe but not crowded and very close to Borough Market and Southwark Cathedral."
• "Really well connected - stones throw from London Bridge with plenty to do - really recommend the coffee shop next door!"
• "The location is ideal, the underground is approx. 10 minutes away and you can get to the nearest bus stop in 1 minute."
• "Great position for visiting the city center and move with the trains from London bridge."

Cons:

• "I felt unsafe standing directly outside making a phone call at 11pm."
• "it takes about 20 minutes by subway plus 5 minute walk to main attractions in London."
• "Lots of typical hostel noises: party people in the lively bar downstairs and in the streets, slamming doors in the middle of the night from other guests, fray trains run over a bridge across the street from the hostel during the night."

Accommodation

Pros:

• "Beds were comfy and clean."
• "Stayed in the private room for one night. The room was clean and cozy."
• "For the price, it's fantastic."
• "Room was clean."
• "Hostel had good WiFi, reasonable security, hot water & comfy bed."
• "Cozy beds, quality down blankets overall so warm and comfortable, with nice layout design!"
• "The rooms were clean and functional. The beds were exceptionally comfortable for a hostel."

Cons:

• "The room was a bit hot on a fresh September night, I guess it will be really hot in summer. There is no Aircon in the room."
• "Worst hostel experience I've had these last 2 months. Hardly any ventilation. Very stuffy, smelled like mold as soon as I walked in."
• "For some reason, there is a bright yellow green light right above the bed that stays on all night. I couldn't figure out what it was nor how to put it out."
• "The place got a bit grimy with overflowing trash cans, and the room could use better ventilation."
• "You cannot access the wifi from the rooms. There’s mold on the bathroom ceiling."
• "In a room for 9 people, there is barely the space to stand, only 6 hooks for hanging clothes, no shelfs, no mirror, not ever a trash bin!"
• "The bad news is the rooms are small and not much light, the room was very warm just with one fan."

Food and Beverages

Pros:

• "Outstanding gourmet burgers and food."
• "The food was enjoyable and good value - particularly the selection of freshly cooked burgers."
• "Surprisingly awesome tap lineup which was totally unexpected and would be 5* if there was more space and better acoustics as it was too rammed on a wednesday night."
• "Loaded fries were tasty."
• "The beverages in the pub are nice."
• "The burgers are fantastic and the staff are extremely polite and helpful."
• "Good beers, great burgers."