Address: Barrhead Rd, Paisley, PA2 7JF, United Kingdom
Phone: +441418894529
Rating: 4.3
based on 160 reviews.
Customer Service
Pros:
"Lisa, Holly, Gillian, Danny and their team are professional, friendly, kind and welcoming."
"Staff and service were excellent and a big shout out to Daniel you were amazing!!"
"Shout out to Scott for going the extra mile!"
"The staff were very helpful and friendly."
"Very good service thoughout time at Abbey Inn and food is brilliant and amazing customer service from waitress Angela very helpful warm and welcoming would definitely come back again and would recommend to family and friends."
"Staff were hard working and efficient."
"All staff were very attentive and nothing was too much trouble."
Cons:
"Booked a function for 23, a 90th birthday, booking was confirmed, week later I got an e mail saying booking cancelled, no reason why, umpteen phone calls and e mails which were ignored by the way till I spoke to someone at head office."
"The shower didn't work and didn't really see anyone to tell them about it."
"Waited at the bar for 45 minutes to get served, eventually served by rude and clearly uninterested staff."
"However last weekend we were served if u could call it that by the most miserable, face like thunder girl."
"When I asked the manager, he was unnecessarily rude and basically called me a liar."
"The staff were very kind and apologetic but still we wouldn’t go back."
"Honestly, I wouldn't come back here now, I'm really disappointed at how everything was handled and just the lack of communication between managers."
Food Quality
Pros:
"Superb value and super tasty."
"If you enjoy a full Scottish on a Saturday and Sunday... Abbey Inn will not let you down."
"The finger buffet that was available at each table consisted of nice cakes, tea/coffee, really nice sausage rolls and sandwiches."
"Breakfast was huge plate of bacon and scramble eggs. Delicious."
"Food arrived fresh and roasting hot after being cooked to order."
"The food was exceptional."
"Food was hot and tasty."
Cons:
"It's Weatherspoons type food at much higher prices... save your cash and go elsewhere."
"For a hotel the meals were poor, more like pub grub for a bar."
"Grub was OK nothing to talk about."
"Food reasonable and good value but why in the middle of February is there the barest minimum of heating?"
"On terms of food it is adequate, service could be quicker and there could be lots more choice on the menu which they have recently changed/downsized."
"The full breakfast was very average, as the sausages had been cooked some time before."
"The mains came and they were a very, very poor quality. The chicken was spongy, and 3 of us who opted for it had to continuously check it wasn't undercooked."
Ambiance & Facilities
Pros:
"The hotel is well decorated and maintained throughout."
"Choose a booth with your own TV for something different as you enjoy the fresh orange and pot of tea."
"The room was clean and comfortable with a private shower."
"They have ample parking space up front and Wi-Fi."
"Lovely young man greeted us on sat afternoon took us to our rooms very smart clean 👌 bedding pillows tea coffee making facilities."
"A great nights sleep in a beautiful well equipped room."
"Room was large enough and clean."
Cons:
"Central location forgot how big it actually is. Not a place to go on a sat during day if your wanting a break from kids. Like a zoo at times."
"Carpark is extremely small for the amount of people it can house."
"Rooms are extremely basic. No windows in double rooms."
"Food was absolutely disgusting looked like it was all frozen food."
"The rooms were a bit on the smaller size but they were still nice to stay in it didn't feel cramped."
"The rooms were in a very poor state and not very clean."
"The single bed was too small."
Value for Money
Pros:
"Good quality food at reasonable prices, I occasionally pop in here for lunch from work; service is fast and friendly and I've never been late back to work."
"The rooms, while small, are very affordable and perfect for a solo traveler or a couple."
"For the price I paid, I was a bit worried and probably would have expected worse but this hotel is very good value for money."
"Food was inexpensive and of reasonable quality."
"The food was excellent, the 5 small plates deal is fantastic value for the price."
"Staff very friendly and food great value for money."
"Great place, great food, great staff."
Cons:
"It's been very very unprofessional and I'm very disappointed by the level of customer care and communication."
"Quite expensive for what it was."
"After spending £140 on food and drink in here last night, we were disgusted to be charged nearly £12 for 4 cans of coke to take away."
"We went to the Abbey Inn for a birthday dinner there was 13 of us, service was shocking and food not much better was very disappointed."
"Never stayed but tonight I have taken my family for a meal disgusting is the only word to describe it tonight."
"Commenting on food only. Had family Over from Ireland and went there for a meal as my husband and I regularly go was very disappointed with the treatment of staff and we waited 1hr 40mins only to get the food and it was either burnt or cold we had to send it back and ask for a refund."
"The real reason for the low rating was that we had a child with a dairy and peanut allergy with us."