Currys Reviews Summary

Customer Service

Pros:

• "The staff are so helpful and friendly. They really do know their stuff and go above and beyond to help."
• "Great place to shop, service took a while but when we were served the assistant was pleasant, helpful, and knowledgeable."
• "Aiden, went above and beyond his own knowledge to help on the day of purchasing."
• "Eventually Ami served me and was super friendly and helpful."
• "Awesome service today. A very helpful experienced staff member helped me with my selection and then passed us to a trainee who was also very polite and helpful."
• "Being a complete computer dud you both made this very easy for me. So thank you."
• "The gentleman was so helpful we couldn't ask for anything else or advice because Wayne covered everything we needed to know."

Cons:

• "I was advised to buy the possibly most expensive portable hard drive."
• "Staff were detached with no interest."
• "The other turned around and started putting stuff on the shelf so i waited then she walked off as well?"
• "Bought a phone it dont work been back new sim card but still not working they carnt fix it automaticaly gotta go back fir a third time."
• "Elly or Ellie said there was no one to serve."
• "Appalling after sales. Returned Airpods still under warranty, but the repair was refused."
• "The colleague Trudi seemed to be interested in what has going on her phone than trying to help."

Product Availability

Pros:

• "The store looked clean and had plenty of stock finding what I was looking for was not straightforward and assistants were thin on the ground."
• "Currys is a large shop with 2 floors containing electronics to cleaning appliances."
• "Fortunately not too busy, we came to look at small kitchen appliances to which there was many."

Cons:

• "I’ve yet to be able to purchase ANYTHING in the shop without being told it’s not in stock."
• "Said they had something in stock, went there and it wasn't in stock, even though their computer said they had one."
• "Well organised, friendly staff, but no stock! They had plenty of products on display but anything I wanted was out of stock for sale."
• "I cannot think of a time when I’ve actually been able to walk away with something I wanted from this store on the day… Everything is always out of stock but available to order in."
• "Had phones on display that they weren't selling, you couldn't even tell what they were like because they were fake phones that wouldn't turn on."
• "Wanted a tall freezer, it was listed online and in store before we left the house, got there and it had gone from in store and online. Completely wasted journey and not the first time this has happened either."
• "Once we do find a member of staff to serve us, we are then told they didn't have that model in stock or in the warehouse."

Store Experience

Pros:

• "Helpful staff who really know tech."
• "Some of the staff is very passionate and know their stuff."
• "Greeted at the front door which is nice for acknowledgement."

Cons:

• "It then takes 30 mins to find a member of staff to serve us."
• "Prepare to step into the bizarre world of Electro-Tech Emporium, where reality becomes a distant memory and sanity hangs by a thread."
• "Still waiting for my phone. Suppose to be next day and it is now five days. No communication."
• "The aisles twist and turn, merging into each other, leaving you lost in a haze of disorientation."
• "Waited for 20 mins before asking someone to serve me."
• "Very unhelpful, I needed a professional to guide me as I'm not technically savvy."
• "The merchandise at Electro-Tech Emporium is an eclectic mix of disfigured gadgets and bizarre contraptions."