Nando's Sutton Reviews Summary

Service

Pros:

• "Very good service provided."
• "The service was brilliant from the moment we walked through the door to the moment we left."
• "Staff are very understanding of food intolerance and will go through everything with you so you are catered for."
• "But what stands out the most to me are the staff members. Very helpful and always happy no matter the circumstances."
• "Highly recommend the app to pre order your takeaway."
• "The cheerful staff in Sutton made it even special."
• "Good food but most importantly great service from NUSMIRA! She is an asset to your restaurant."

Cons:

• "Not so great on the table service, things took a while to make."
• "Kept waiting for longer than necessary to be seated although it was very quiet."
• "It took a long time for food to cook and I heard server argue with chef that she won't serve the burnt chicken."
• "Consistently extremely slow service 🐌. You’ll have enough time to get married, have kids and then receive your meal by the time you children get married."
• "The food was fine but not piping hot and the condiments were running low."
• "Very slow table service - food took a long time to arrive and by the time it did it was cold."
• "The staff definitely need more management as they all looked half arsed."

Food Quality

Pros:

• "Food was great as usual."
• "Fantastic food choices. Great for soda lovers, they have bottomless drinks."
• "As usual, food is good. It is for people who prefer nice grilled chicken only."
• "The aroma of grilled chicken is just irresistibly delicious."
• "The food is always perfect though."
• "So the food stuff; 100% on the yummy side."
• "Food delicious. Ample servings."

Cons:

• "Very disappointed its gone down significantly on quality. Chicken very dry no flavour whatsoever."
• "The chips were overcooked and didn't have anywhere near enough peri peri salt."
• "Extremely undercooked takeaway chicken."
• "The portion sizes are getting smaller each time I go."
• "Also my wife's chicken was pink inside, absolute joke avoid avoid avoid!!!"
• "Most of the times, food is brilliant but last time, chicken was chewy and dry."
• "The chicken was ok but really dry. It's the 2nd time now this has happened."

Cleanliness

Pros:

• "Also the toilets were spotless."
• "Standard Nando's to visit, however very clean everywhere."
• "The restaurant has enough staff, so you don't wait too long to start devouring your chicken and other favorite food in the menu. Clean and great place to hang out."

Cons:

• "No changing table."
• "Can be cleaner."
• "Grubby. Tables sticky, toilets not cleaned paper all over the floors."
• "The place needs a good clean. Watched staff clean tables by swiping everything to the floor."
• "Worst nandos I've been too... The tables all around us was dirty the floors were dirty, knives all over the floor."
• "It was so dirty under our table and the corn on the cob was cold!"
• "Place was slimy as well, very disappointed."

Accessibility

Pros:

• "Very close to the train station, open till late."
• "2 min walk from train station or bus stop ... consistently good food."
• "It's on Sutton high street just a short walking distance from the train station so very easy to find."

Cons:

• "Toilets are located in basement via a stairwell, however didn't notice any lifts for wheelchair users."
• "The door was missing which was making a lot of customers cold and complaining to move elsewhere."
• "Never get your order on time they cook it when you turn up causing you to wait 20-30 mins in a cramped waiting area that just gets in the way of everyone."

Customer Service

Pros:

• "Management here are always friendly and helpful with customers."
• "The staff are very helpful and service is quick."
• "Made to feel really welcome by the manager."

Cons:

• "Just had my £32 order delivered elsewhere. Called Nandos Sutton to say delivery has not come and they said it shows it has been delivered and there is nothing they can do about it. Very disappointed."
• "Very poor delivery service I didn’t receive my Oder when call they said delivery again in 20 minutes I waited 1 hour and called Nando’s again they said they can’t anything is very bad poor customer service."
• "They don't even deserve the 1 star! Extremely rude and ignorant management."
• "The staff were not welcoming at all, i think they were more concerned about clearing up and going home."
• "Poor service, music was so loud you could barely hear yourself think, unable to order via the counter all has to be done with an app."
• "Awful service and cold food I had better service I am very disappointed."
• "The staff and management didn't really care if anyone showed up in fact they almost looked annoyed that we turned up on a Monday evening."

Ordering Experience

Pros:

• "Highly recommend the app to pre order your takeaway."
• "The food was on time and tasted great (as always)."
• "Food came quick and tasted amazing."

Cons:

• "Tried to order online for a takeaway but restaurant unable to take online orders."
• "Ordered a takeaway from Nandos as I fancied something different but was disappointed as the food arrived late and there were no sauces given."
• "If I could share the photo I took off my food last night I would... shocking had to wait 40 minutes for a takeaway and believe me it wasn’t worth the wait."
• "Also the food was cold for the first and second delivery which was also surprising since I could have walked to the store in about 7 minutes."
• "Still providing a great service, still collection/delivery only at the moment."
• "Always a long wait for food even if you call and order and go for collection."
• "Never get your order on time they cook it when you turn up causing you to wait 20-30 mins in a cramped waiting area that just gets in the way of everyone."