Taco Bell Reviews Summary

Food Quality

Pros:

• "Great food, quite inexpensive."
• "The food is fatty and fast, which is nice after a long night."
• "The taste of the food was fantastic and was happy with the portion size."
• "Food was good. It was nice to be able to view the kitchen area."
• "The food is nice but nothing that special."
• "The food was quick and it meets flavour and size expectations for a low price range."
• "Pretty pleasantly surprised...everything was...tasty and fresh."
• "Food was great and cheap, the restaurant was not."

Cons:

• "Taco was extremely cold and chips looked like all left overs."
• "Toilet seat was broken and overall cleanliness of seating area and toilets wasn't great."
• "It's a fast food place...Had the quesadillas which I was very underwhelmed with. No flavour."
• "Burrito meal was presented without included taco, had to go to the desk and ask for it."
• "Absolutely gutted...paid the extra 34p per bag of churros to get the sauce with them, only to get on the bus to discover they never gave me any sauce."
• "The food is tasteless and isn't filling."
• "Pretty sure they gave us the wrong order but it was too late to change it by the time we realised."
• "Ordered 2 x fajita burrito 1 with no sour cream or veg got them to go as needed to catch the train opened them to find mine had no sour cream & the other had no veg but sour cream very disappointed."

Customer Service

Pros:

• "The staff was friendly and polite."
• "When receiving the food a blond female who I’m assuming was a shift leader handed out my food and was so helpful and friendly."
• "My order was missing a quesadilla and called about it with them being so lovely on the phone, I went back the next day to get the quesadilla and got it, again they were so great about it and gave us an extra fries as well!"
• "Hello, it's a great place with great stuff, on 07/12/2023 I came in after college and had my dinner there and when I left I forgot my bag there."
• "I love the food and the fact that it’s halal, but I do have some small suggestions."

Cons:

• "Complained to the guy at the counter. But the response I got is even worse. Guy said to me this the chips we get. And left the counter."
• "A truly awful place. Unpleasant staff members. No smiles or greetings whatsoever."
• "Honestly I can’t explain how frustrated I am with the customer service I just experienced."
• "Staff standing round on their phones...toilets with no soap."
• "Went with my 4 children...the seating upstairs was filthy and there was no staff upstairs to ask to clean it."
• "Ordered the loaded kind of fries. Asked for forks or spoons or so and the girl was pretty rude and said they don’t have any."
• "Slow service, despite being the only customers in there making an order."
• "Worst service ever, many times they make either mistake with my order or don't deliver it at all."

Cleanliness and Hygiene

Pros:

• "The place was nice and clean with staff keeping on top of everything."
• "I got to the doors, very friendly girl there, nice conversation about her studying art in Edinburgh. Very clean place, everything laid out nicely."
• "Love this Taco Bell shop 🌮 conveniently right next to my bus stop home from work lol! Shops always clean and staff very friendly."

Cons:

• "The upper floor closes early, and it wasn't very clean upon our arrival."
• "The hygiene in this store is so concerning. Staff wearing gloves and using them to text and get mobile orders and touching EVERYTHING and then using those same gloves to make food."
• "Dirty tables, dirty bathroom, staff who absolutely can not be bothered to do anything."
• "Pretty much a place of last resort, okay if you're 'merry' enough."
• "Taking a star off due to the place being somewhat messy despite it not being that busy."
• "The dinning area was dirty, the stairs were dirty and the toilets were filthy."
• "This place is absolutely filthy! Everything including the drinks machine is covered in grease and dust."
• "I mean who doesnt love a taco? Simple quick and easy and very flavourful. The meat is never piping hot so it doesnt tend to melt the cheese but solution? Enjoy it anyway or dont add cheese to it - Simple."