McDonald's Reviews Summary

Service and Staff

Pros:

• "Touchscreen is available and the service is usually pretty swift."
• "The lady serving me seemed impressed by my thinking and was very helpful."
• "Really talented staff member served me in the name Maya, she was super friendly."
• "Thank you to all staff at The Pollokshaws McDonalds for brightening our day."
• "Great fast service. Staff very friendly."
• "Thank you to Lorraine (Staff) Mc Donald’s, Pollokshaws Rd, branch for such a lovely friendly welcome today."
• "I popped in for a coffee this morn, the young chap on the door (Peter) was so helpful."

Cons:

• "Been waiting 20 minutes on our order but the staff are to busy concentrating on deliveries."
• "Staff were rude asking me for my number and if id date them and she even called me babes."
• "the customer service was shocking he wouldn't let me try to fix it cause it was too busy in the drive through."
• "One of the workers that answered was very rude from the start."
• "I tried to ask a question to this lady and she was so rude to me."
• "Guy in tonight had a proper attitude. Ignoring customers."
• "Staff so ignorerent look right over your head to serve whoever they want."

Cleanliness and Maintenance

Pros:

• "Good ole MacDonalds... Clean inside."
• "Clean store and an outside eating area which is good for a busy area of Glasgow."
• "Just another McDonald's establishment. Fairly clean."
• "New layout is very nice. Much cleaner and open planned."

Cons:

• "Gents disgusting, so dirty!"
• "Dirty and unkempt."
• "The place wasn't clean and it disgusts me to think a fast food establishment does not take pride in cleanliness."
• "Absolutely disgusting the whole place was dirty bins overflowing with rubbish tables covered in empty food the whole place was a mess very disappointing."
• "Inside was seriously untidy outside just as bad."
• "Toilet are so dirty."
• "the staff here do not care to even get a simple order of coffee correct."

Food Quality

Pros:

• "Cheap prices and great food."
• "I got a big mac and fries 🍟 it was piping hot."
• "Wraps of the day are good value."

Cons:

• "The food was cold, the juice was just water (carbonated)."
• "Lettuce was the core white parts, not 1 chip was bigger than my pinky finger burger wasn't hot."
• "The fries were old and cold. The burger was also cold and disgusting."
• "The bacon was not even crispy, not to mention the burger patty was dry and uncooked and didn't smell right, we had to bin the whole lot."
• "The burgers and apple pies are often luke warm."
• "Food was cold."
• "Food was not very hot."

Order Accuracy and Wait Times

Pros:

• "Its bang central if u stay in pollocksheild shawland Victoria rd just basically south side it's really handy with all the delivroo uber eats just eat so at ur own comfort u can enjoy a bic mac."

Cons:

• "Every single time we order from here for delivery we are always missing items."
• "Without fail ever single time they will get your order wrong."
• "Picked up my order through the drive through and trusted everything would be there. Got home and burger and dips I paid for were missing!"
• "Queue can be long in evenings with only one till open."
• "Had to leave without any food as after I had placed my order, I waited 25 mins and I still hadn't received my order."
• "The order was messed up. No straws for the drinks."
• "Every time I place an order it is wrong."