McDonald's Reviews Summary

Service Quality

Pros:

• "The orders come very fast and hot."
• "Staff out on floor were amazingly helpful!"
• "Best customer service I have experienced in a British McDonalds. Greeters brilliant. Counter staff excellent and the Assistant Manager very attentive."
• "Service at counter was good."
• "Helpful and friendly staff."
• "Staff were calm and collected throughout."
• "Fantastic service with their new technology that has caught up with other cities like Sydney and Hong Kong."

Cons:

• "Floor always dirty stinky toilet always wrong order never get receipt of order never get my table cleaned."
• "Forever forgetting things, can't pack a single juice order without messing it up."
• "SHOCKING SERVICE AT DRIVE THRU GOT ORDER WRONG 3 TIMES NO APOLOGY STAFF VERY INSULTING & DEFENSIVE."
• "Service is appalling. Order was not correct and had to get a fresh order made."
• "Food was fine but watching how one of the workers speak to the just eat guys was terrible think she's a supervisor as she had the shirt and red tie on."
• "Terrible they don't even know how to put a burger together, second they never put the stuff you've order in the bag you get like half your order."
• "Rude staff I am a uber driver got a delivery request early, I get there 5mins later after I accept the request and pickup the order and the staff said in a very rude attitude the order already sit there half hour and she blame me for it."

Food Quality

Pros:

• "At 9:16 pm on Saturday 14th May 2022 I had the best McDonald's ever. Mainly the best food is: Fish O Fillet Smarties Mcflurry Fries and Water."
• "Up from Nottingham visiting family and friends and took the opportunity to sample a Clubhouse Double Cheeseburger with Bacon meal and the service was excellent the meal was piping hot and delicious."
• "Food was prepared well, and wait wasn't too bad."
• "Probably one of the best McDonalds around. Staff are so professional and the food is always piping hot."
• "Enjoyed a lovely meal with my grandchildren x food fresh and hot x very reasonably priced and kids enjoyed playing the computer games x great service x staff very helpful and pleasant."
• "Service was good. Girl on the door directed me to a table. Sanitizer station was in place. Food was hot."
• "Quick delivery. Overall good quality and food arrives warm most of the time."

Cons:

• "Parkhead McDonalds where the food is ALWAYS cold!!!!"
• "Fries were limp and undercooked."
• "This place is no hygienic."
• "Absolutely the worst McDonalds out there, the hot chocolate is horrible I'd rather drink Rancid puke than this poison."
• "Food was stone cold again."
• "Chips undercooked and cold."
• "Terrible food, stale buns cold burgers, general service of eating area is below food standards!"

Cleanliness

Pros:

• "Clean restaurant and parking area."
• "The tables and seating area are kept very clean."
• "This is a great place to go either with or without children. The establishment is well kept and clean."
• "The interior deco is very impressive and the place were kept clean and tidy."
• "Place was clean and tables were neat and tidy."

Cons:

• "Couldn't find any napkins to clean the least dirty table in the restaurant."
• "Dirty & over run with trouble making groups of kids. Think the staff are scared of the groups that they neglect the restaurant to stay behind the counter."
• "THIS was my first McDonald's where I've had a very poor experience place wasn't very tidy toilets weren't up to other sites standard."
• "Toilets an utter disgrace."
• "Was told to sit outside and food would be brought outside after 20 minutes wait we were told our food had been sitting in a bag for 15 minutes. Food freezing and tables outside were filthy would've been better eating food off the ground."

Order Accuracy

Pros:

• "Went through drive in yesterday at lunchtime the meal wasn't its usual high standard called back in spoke Taylor-Ann She apologised straight away gave me an alternative larger meal all was done a meal handed over in less than 4minute."

Cons:

• "Consistently I have ordered food from this specific McDonalds and consistently my orders are missing items."
• "Always something missing or wrong."
• "They're always missing items from orders."
• "Food delivered and yet again McDonalds Parkhead staff failed to put in the correct order."
• "Order wrong again I came through drive thru at about 18:15pm tonight part of my order was a strawberry milk shake when the guy gave me it I said it looks like a cup of vanilla ice cream."
• "I've just received our £28.11 Order from just eat, Half a large cup of coke spilled all over bag, only two ice cream in order, flake and raspberry one missing."
• "Being the only car in the drive thru and no one in store you would think that the simpletons would be able to get my order correct, however after asking for a breakfast wrap with NO SAUCE they proceeded to give me a breakfast wrap drowned in brown sauce."