KFC Govan - Helen Street Reviews Summary

Service Quality

Pros:

• "Best KFC, consistently great food and service"
• "I’ve came through this drive through a few times, never had an issue."
• "Went in for lunch with my son service prompt, place clean no complaints there."
• "Delivery man was pleasant though."
• "The girl serving did apologise for the wait."
• "Fair play to the guy who took the orders at the drive thru since they were out of almost everything."
• "Great food and nice staff."

Cons:

• "Staff at drive thru collection window are mute."
• "The girl was scratching her private part and touching the food."
• "Earlier today the young girl at the drive through had serious attitude issues towards my mum."
• "Very very rude manager gave us a wrong order"
• "Racist staff members in particular a young woman called Mairead."
• "girl at window didn’t even say one word just practically threw your food at you, very poor customer service skills"
• "Servise terrible staff not very polite and did not seem to be very organised"

Food Quality

Pros:

• "Fries and corn were very nice just spoilt by stake oil taste on the coating!"
• "Had the dirty Louisiana for the first time it was briiilliant so stuffed well worth the money got beans chicken and fries as side took a while but I managed it"
• "Food was great"
• "Every time I was visiting KFC it was delicious food"
• "Chicken itself was cooked nicely."
• "For some reason this branch turns out way better chicken than the Braehead one a mile away, Smaller Batches? Less kept hot? Dunno but definitely better."
• "Class. Absolutely love the food."

Cons:

• "This is now the second time where the KFC crew member didn't give one of the items we ordered that we realised was missing once we had reached home."
• "Order came with half of it missing, wrap was the saddest excuse for £2.50 I’ve ever seen."
• "Got my bucket yesterday and now my whole family has food poisoning."
• "Popcorn chicken was cold."
• "The Zinger chicken in the burger was burnt."
• "Chicken was undercooked so was pink and soggy, absolutely disgusting and was not the first time this has happened!"
• "The boneless bucket that I have just purchased is so salty it is vile and inedible"

Cleanliness

Pros:

• "store is clean etc."
• "staff are pole and fast. Service is good."
• "Very good food and beverage. Totally worth the visit."
• "Food was great as was service."
• "Very good friends I really appreciate what you do for are community"

Cons:

• "Shame about the rat running around the car park near this KFC branch."
• "It is getting grottier each visit- brown sticky floors especially under tables. The sofa seating smells of urine."
• "Toilets are not clean either."
• "The restaurant itself looks like a post-apocalyptic place."
• "Rubbish and crumbs are EVERYWHERE."
• "The cleanliness has to be questioned as I've walked many times with dirty floors and tables that have not been cleaned."
• "Restaurant area not the cleanest"

Order Accuracy

Pros:

• "1st time I've been back since May (thankfully the football's back now) and the service is as quick as ever."
• "Ahhhh kfc,The best place to get Fried chicken in the whole world."

Cons:

• "The worse KFC by far, dirty, awful and disgusting. It took 43 minutes to prepare a zinger stacker meal."
• "Got order totally wrong."
• "Food got one star because, yet again, it was not what I ordered."
• "Disgrace. Got wrong order, stone cold, and compliant team are complete idiots."
• "Service so horrible, they'll get your order wrong, take your money, promise you a free meal next order and then refuse to answer the phone when you try to redeem said meal."
• "Went through the drive through to be given the wrong order then when I went back in to get the correct order they managed to get it wrong again"
• "Never recieved half my order tried calling them phone just rings out.. nearly £40 of an order and they can’t get it right."

Value for Money

Pros:

• "Had the dirty Louisiana for the first time it was briiilliant so stuffed well worth the money got beans chicken and fries as side took a while but I managed it"

Cons:

• "Just paid 20 quid for 6 chicken strips and 2 boxes of fries and 2 popcorn chicken."
• "So i paid £16 cash and my bank account was pending now i look and they took £16 out my bank so at was £32 for 2 kids meals and ice cream."
• "Ordered trilogy box meals. Was charged for them but it was simply zinger meals that arrived so been done out of £6 worth of chicken & no answer on their restaurant phone."
• "Ordered 3 all star meals we weren’t given our wraps all we got given was chips and popcorn chicken absolutely gutted."