Dobbies Garden Centre Sandyholm Reviews Summary

Service

Pros:

• "Staff were amazing giving me advice on fruit trees and helping me with the lifting of pots and compost etc."
• "Staff were very friendly and enjoy my lattia and my cake very nice all and all was nice to out and about."
• "The girl who initially served us was nice."
• "Staff are friendly and helpful."
• "I can't thank Hazel enough for her knowledge, friendly support and she really made my day so thank you Hazel and hope to see you soon 😊."
• "All staff very pleasant and helpful. I like Dobbies 👍."
• "The staff were lovely too, pleasant, polite and helpful."

Cons:

• "The food was terrible the lady who took the order when we arrived looked like she couldn't be bothered and the service was atrocious."
• "They didn’t know what they were all doing."
• "The cafe staff are run off their feet as not enough of them."
• "The entire place behind the counter seemed to be in disarray."
• "Not once did he smile not once did he look enthusiastic not once did he offer alternatives - very poor customer service."
• "Staff looking at us it was obvious they had no interest."
• "The visit was marred by the salesperson at the exit, abrupt to the point of rudeness."

Food Quality

Pros:

• "The Viennese Whirl was good - have to say that."
• "There was loads of food and it was all very fresh and high quality."
• "Treacle scone which is usually good."
• "The restaurant, which sells tasty food & gorgeous cakes."
• "The spicy vegetable soup was amazing. I was impressed!"
• "The food is excellent."
• "Chunky chips were beautiful and the scones were soft and fresh."

Cons:

• "Worst food in Clyde Valley."
• "The food was very low quality and expensive."
• "Food was frozen."
• "The mash had a hard crust on it!"
• "Soups were over-seasoned."
• "Food quality was poor, had to cue for 30 minutes to get the food, there was little options especially for my gluten free mother."
• "The Paninis where MICROWAVED and horrible."

Cleanliness

Pros:

• "The venue itself is nice, bright, airy and clean."

Cons:

• "The place is an absolute mess."
• "Went to the toilets which were filthy."
• "Our table hadn't been sanitised or cleaned."
• "Disgusting dirty tables and cutlery, cold tea and hard stale scones."
• "Lots of tables not cleared & not cleaned, seating not cleaned at all."
• "Toilets not been cleaned. Toilet paper all over the floor as well."
• "Restaurant area could be doing with a good tidy up, many cake holders empty, cake counter looking messy/dirty and not very appetising."

Value for Money

Pros:

• "Nice plants and gardening stuff, reasonable prices."
• "There is a sale on at the moment might find a bargain."
• "If you join the Gardening Club, you get 10% off your purchases & 2 free drinks a month."

Cons:

• "The latte coffee was good but £3 for their smallest cup!"
• "Prices still high though."
• "£11.99 for Santa visit and £7 for photo."
• "£3.50 for a small plate of chips is extortionate."
• "Very disappointed indeed with the price £7.25 for a ham and cheese panini."
• "The best part of £20 for two Paninis and chips."
• "Prices were high at a total of £63.04, the overall quality of the food was not there."

Atmosphere

Pros:

• "This place is improving since it changed hands. Much more attractively laid out!"
• "They have outside seating also where you can sit enjoy the sun and picturesque views."
• "Booked an afternoon tea for myself daughter and grand daughter on wed afternoon... they had the table set for her in pink, small teddies for her to play with and star wands 😊."
• "Lovely garden centre, family friendly and beautiful location."
• "This is a nice large garden center with loads of different sections."
• "Lovely area beautiful cafe great swings for kids."
• "There is a lovely fresh and salt water fish unit all those beautiful fish etc."

Cons:

• "This place used to fabulous before it was bought over."
• "Sad to say Dobbies Sandyholm has a poor show of fresh plants."
• "But Why oh why Dobbies, do you put the shop at the furthest away spot in your spacious store."
• "It has gone downhill fast."
• "Definitely gone downhill over the last year."
• "This used to be a lovely place to eat, it’s now very rundown."
• "What is happening with Sandyholm. In the past few years, a once marvellous experience has now descended into chaos, poor choice, overpriced and a restaurant that is hopeless."

Staff Efficiency

Pros:

• "Well done Sandyholm for managing to keep good people working in your shop."
• "Anna who works in the garden centre is friendly and very approachable."
• "Michelle took time to answer my questions and although she has only been there a few weeks she was very knowledgeable and helpful."

Cons:

• "Not enough staff to cope."
• "Lack of Staff in restaurant causing long queues and hot food to go cold."
• "All young staff that clearly don't care."
• "The service was disorganised."
• "The staff seem to puck what order they want to fulfill and not in the order it was taken."
• "The service in restaurant was extremely poor."
• "This place is understaffed resulting in long waits."