Pentland Plants Reviews Summary

Staff

Pros:

• "Staff in all areas are very helpful."
• "Staff are really polite and helpful."
• "A member of staff (a guy with long hair and glasses) gave us excellent, super professional advice."
• "Staff very efficient and didn't have very long wait to be seated at a nice clean table."
• "Staff are all really helpful, friendly and enthusiastic."
• "The staff are knowledgeable and give good advice."
• "Staff are helpful and friendly."

Cons:

• "Very rude staff I came here with my family this weekend just gone, and my english is not so good."
• "Absolute joke of a place. Staff injure themselves while WORKING and they get told not to bother coming back."
• "Shameful customer service by the actual owner."
• "We received disgraceful customer service here today. Very rude staff and the slowest service you can imagine."
• "The female at the entrance to the cafe was like a security guard."
• "Promises that they don’t keep the amount of stuff that would happen and everyone knows but nothing would happen."
• "Service in cafe is terrible."

Plants

Pros:

• "High quality plants, even I haven't been able to kill them."
• "Superb selection of plants @pots."
• "Really nice garden centre. Well stocked and the quality of the plants is excellent."
• "Good selection of plants and flowers, indoor and outdoor ones."
• "Very good selection of healthy plants."
• "This is such a good garden centre. Healthy plants, wide variety, well laid out, tidy!"
• "The plant area has a very good selection of bedding and other varieties of all year round plants."

Cons:

• "The outdoor plant section could have been better stocked, but it was towards the end of the season."
• "Don't seem to have as much variety and stock of plants as they used to."
• "On entering the Garden Centre the plants were all dried out, some dead and some needed de-headed."
• "The plants are fine but too many are 'supermarket' style and it lacks some rarer types that would add more interest to one's garden."
• "Don't like to leave bad reviews but feel it's necessary as we just had to get rid of another plant bought from here."

Cafe & Food

Pros:

• "The food was tasty and well priced."
• "Cafe is nice."
• "The food is very good (portions are generous!) and reasonably priced."
• "A terrific place to visit- family owned, with an amazing collection of plants, books, clothing, pet food, sundries, and of course the excellent Cafe Panola."
• "The restaurant is excellent with an area for well behaved dogs and there is also a lovely outdoor dining area with good views of the Pentland Hills."
• "Nice atmosphere, recommend the Stromboli cappuccino with a generous sprinkle of cocoa on top."
• "The cafe food is excellent."

Cons:

• "Very disappointed in the cafe today. Poached eggs were hard, as were the potatoes in the Cullen skink."
• "Used to come here weekly but for a couple years now it has really gone down hill, the so called 'restaurant' quality of food is poor and definitely not worth the money they charge."
• "Our coronation chicken sandwich was a wee bit bland."
• "Decided to try their chicken lunch chicken mash pots veg. Chicken was more bone than chicken, some rather small bone at that, mashed potatoes were crushed pots and dry as proverbial desert, veg was hard and meal in general was luke warm to cold not worth in my opinion the rather lofty price off £8+."
• "Cafe is getting a bit expensive for what it is."
• "Cheesecake arrived on plate with no fork to eat it."
• "Absolutely disgusting service at the cafe here today."

Facilities & Cleanliness

Pros:

• "All in all its a nice place to spend a bit of time."
• "Lovely setting, helpful staff and beautiful plants."
• "A great independent garden centre which keeps growing and growing and getting better and better each time I visit."
• "Lovely varied shop with cards, clothes and all sorts of present ideas."
• "Easy car parking too."
• "Terrific organised all sanitation in place, good layout with little delay’s."
• "Parking on hard standing and easy access."

Cons:

• "Kids corner is in need of a good clean especially the toys, lots of broken stuff and small parts lying around for potential choking hazard."
• "However they should be mindful of temperature in the canteen area as it can get very hot under the glass roof."
• "Certainly not accommodating for disabled people."
• "Very disappointed about there disabled parking spaces."
• "Need to do something about the huge potholes in the access road though."
• "It is dog friendly but I object to people standing in the food queue letting their dogs jump up at counter and sniff around other customers."