Ciao Roma Reviews Summary

Food Quality

Pros:

• "Food is delicious and portion is perfect!"
• "One of the best places to have delicious homemade pasta meals."
• "Delicious fresh Italian food."
• "Their home made ice cream is amazing."
• "The haggis tortellini was a nod to Scotland (and delicious)."
• "The caneloni Al ragu were very tasty and the tiramisu extremely good."
• "The food was absolutely delicious."

Cons:

• "Honestly disappointing food."
• "The chicken had blood in it and some of it was black."
• "The risotto was very dry, unseasoned and just not pleasant."
• "Mains were okay also (nothing to write home about)."
• "The pasta dish had very little meat in it and little taste."
• "The roast potatoes arrived cold and when we mentioned this were given a hot soggy plate of potatoes."
• "The food when it did arrive was mediocre at best - my pasta with goats cheese and pesto was sadly lacking pesto and was just bland."

Service

Pros:

• "Service was super friendly."
• "Staff were friendly and helpful."
• "The staff were very courteous and attentive."
• "The restaurant sent it back in the post, which to me is above and beyond customer service."
• "All of the staff were so friendly and so efficient."
• "Very friendly service. Authentic Italian through and through."
• "The staff were excellent especially when I called in to find out closing time and if I needed to book, so friendly helpful polite would recommend here absolutely."

Cons:

• "Over an hour to get our meal and when we tried to asked when our table would be served we were met with a torrent of abuse from the manager."
• "I dared to ask how much longer it would be and was verbally abused by both the manger and the waitress."
• "We received nothing but rude treatment and impolite individual with 0 decency, he seemed like a manager."
• "We were told in a very aggressive and unpleasant manner that we need to order dinner and dessert and wine only is not an option."
• "I tried to discuss with the manager and all staff was rude and unfriendly."
• "Allows racist behaviour to happen in his restaurant and is incredibly rude, vile, disgusting, shameful and cruel."
• "We were also served the wrong food and charged for it on the bill."

Ambience

Pros:

• "Lovely ambience with great view outside of Edinburgh street."
• "The place is so much bigger than it looks."
• "Lovely and cosy Italian restaurant!"
• "Sort of a cheesy pirate theme in the second dining room we sat in."
• "Good atmosphere and generally just a first class evening."
• "Family friendly and a great location."
• "The atmosphere was welcoming and lovely, even during busy festival season."

Cons:

• "The building is absolutely brilliant."
• "It looked a bit like a junk shop with the dirty mannequins dressed in dirty outfits and many other props thick with dust."
• "There is some fairly awful decor! The murals are both brilliant and awful at the same time."
• "Interesting decor on a pirate theme."
• "The less star is for the decor really which is too weird for me. It's all pirate themed and a bit dark for my taste."
• "The pirate-themed decor is slightly bizarre but all added to the experience."
• "Nice atmosphere, decor might be described as a little kitsch but not so bad to offend."

Value

Pros:

• "Wonderful food, friendly staff, reasonable prices."
• "It's reasonably priced and had student discount."
• "Good value for money and authentic."
• "We found it very good value!"
• "Classic Italian restaurant with good food at a good price."
• "If you like Italian food this is a must visit and completely great value for money."
• "The food was amazing and we found it very good value!"

Cons:

• "Desserts are amazing however slightly on the pricey side for what you get."
• "Imagine paying 7 pound for some ice cream and being denied the right to sit down in the middle of a Scottish winter!!"
• "Seriously, they should just serve a proper scoop-ball size for someone over the age of 5 and have a kiddie cone size and a real scoop for adult size and charge more."
• "The size of the portions and quality of the food was definitely not worth the price."
• "It's pretty steep at c.£16 for a plate of pasta."
• "The food is bland and really poor value."
• "Pasta sauce was bland and hardly any meat so again over priced."