Two Men and a Truck Reviews Summary

Professionalism and Efficiency

Pros:

• "A fantastic set of guys, thoroughly professional and diligent."
• "Mark and Ray who actually executed the move could not have been more professional and friendly."
• "The actual move went like clockwork, they arrived when they said they would, packed all our stuff, came back the next day and loaded 3 trucks and unloaded at the other end."
• "The crew were professional and friendly too!"
• "They took a lot of care with our items and always had a smile on their face even though the work is hard!"
• "I was highly impressed by the workrate, dedication, banter and customer focus the guys gave."
• "On moving day the guys were just amazing - on time, very efficient."

Cons:

• "Graeme was quite disrespectful afterwards and not sympathetic at all."
• "The guy on the phone was not interested in what we had to say and demanded the full cost, i would not recommend this company to anyone."
• "Feel like they try to pull the wool over your eyes and charge you extra."
• "In addition the men were clearly not strong enough to lift some of the items."
• "Over the top paperwork and signatures, tried to rush me in signing."
• "Removal men were not prepared for the job we had to supply tools and sheets."
• "Dissapointed with the attitude of this company when challenging the cost when I received the final invoice from their depot."

Customer Service and Support

Pros:

• "The team in the office were always really helpful."
• "Office staff gave us a courtesy call the day before which was also helpful."
• "Excellent service provided by very helpful and friendly staff."
• "Absolutely amazing!! Right from the first phone call to the final payment their customer service was outstanding."
• "Graeme and Matty are brilliant employees and can not thank them enough."
• "The team was extremely helpful and professional."
• "The whole team I've dealt with were very friendly, reassuring, flexible and helpful."

Cons:

• "However, due to them being extremely unresponsive, I had trouble trying to pay for the storage."
• "When you try to call to discuss the issues (increased invoice ) they ignore your calls."
• "Moved my parents. Materials provided were not suitable."
• "The truck arrived the day before the move when things were not ready."
• "Three days later they contacted my brother for the remainder of the outstanding balance which had somehow gone up to £904."
• "Using his mobile phone whilst driving, not paying any attention to the road."
• "I recommend to not use their service... Even if I bite the bullet and said they responded on time, they are still unresponsible enough to disregard the priority list given."

Value and Pricing

Pros:

• "You get what you pay for but the price is very reasonable also."
• "Cheapest quote we could find with a few weeks notice."
• "Well worth the money!"
• "Good value for money."
• "The price was very reasonable, and I would have no hesitation in using them again."
• "extremely good value for the service provided."
• "Would recommend to all. Great guys, excellent value - Prompt and efficient."

Cons:

• "The price quoted over the phone also neglected to mention that VAT would be added on... I would presume, as I'm sure many would, that VAT was already included!"
• "****AVOID**** terrible. The worst and most unorganised removal company."
• "I've never in my life paid £350+ for 2 piano moves in tandem... Very undersatisfied by the proficiency of the job and the communication surrounding what would be charged."
• "Received an estimate but they added 15 mins of extra cost on when their depot was 1.2 miles away and 4 mins according to AA route finder."
• "Just be careful that the price you get sent initially is an estimate and if it takes longer than expected... They will charge you more, so be very specific when booking!"
• "Our estimate went from £400 to £800 after the move and then brought down the price to roughly £600 overall."
• "Provided a quote and when it took longer sent an invoice for double the cost."