Lawrence Copeland Reviews Summary

Customer Service

Pros:

• "They have been fantastic all the way through, they were all very helpful and understanding and supportive."
• "I have mainly being dealing with Andrea so far and have found her to be not only great at getting back to me but very helpful."
• "The advice and guidance was very quick and thorough and I very quickly came to trust what I was being told or recommended."
• "They always answered to my requests quickly and always sorted out anything that needed fixing within the property immediately after I raised the request."
• "Andrea in particular eased us through the process, being first time buyers, delivering a personal and professional service."
• "Nicole Connor was my agent when I purchased my flat. She was very responsive to all my enquiries and communications."
• "Communication was brilliant, particularly with Nicole who was very easy to contact through all stages of the sale."

Cons:

• "They lack basic communication and organisation skills."
• "When questioning why money was taken from our deposit they was rude and unhelpful and ignored emails."
• "Always difficult to get hold of and terrible communication; it has taken them a month to get back to me about our deposit."
• "Staff were unprofessional whenever I spoke to them and always unsympathetic and hostile."
• "Having rang in approximately 50 times over the course of the year to try and get these issues sorted out which you would've thought would be simple, they still haven't been fixed, which is baffling."
• "Truly terrible communication, support and sympathy from Helen on reception, on this occasion."
• "Rarely answer the phone or reply to emails."

Property Management

Pros:

• "I've used LC to manage properties in Manchester for quite some years now and have also recommended to other landlords, all of whom have had as hassle free and professional an experience as myself."
• "We have been trusting the Lawrence Copeland team for some time now, to manage our rental property."
• "I have bought a number of properties through Lawrence Copeland and also rented my properties through them for over 10 years."
• "We would thoroughly recommend and will hopefully use them again one day."
• "Repairs were managed in a timely fashion and when it came to returning the flat and getting our deposit back, they were easy to work with."
• "Helen & Val have both been extremely helpful, and fast to respond to any issues or queries we have had."
• "I have lease rented through Lawrence Copeland for the last three years and found them to offer a very professional and friendly service, always on the ball as and when needed."

Cons:

• "We started our tenancy last year in a dusty, moldy flat let out by Lawrence Copeland (LC) which included the old tenants shoes etc. which had been left for us to tidy."
• "Not only this, upon ending out tenancy we got charged for cleaning even though the flat was cleaned to a professional standard before our departure."
• "Property was filthy on moving in and had a broken bed."
• "The items reported by LC as requiring cleaning were all captured on our inventory when we moved in (even the mould they refused to clean from the previous tenant!)."
• "I definitely got the impression that they do whatever they can to get money out of you."
• "Take ages for them to come and fix anything."
• "Lawrence Copeland have no control or influence over the landlord which often leads to repairs taking months and sometimes, repairs are never done."

Professionalism

Pros:

• "Lawrence himself did the flat viewing for a flat we now own in Trafford and unlike most agents who didn't know the basic things (eg service charge, council tax), he was knowledgeable and patiently answered all our questions."
• "Highly recommended."
• "Nicole, who dealt with the sale process, was absolutely brilliant at keeping me fully updated throughout."
• "Lawrence and team assisted in the sale of my apartment."
• "Simply the Best, especially Mr Lawrence Copeland (The Director) who is fully transparent, honest and goes out of his way for customer satisfaction."
• "Lawrence and all his staff are brilliant, and they did a wonderful job."
• "Lawrence himself came to value the property and his knowledge about the building and surrounding area was fantastic."

Cons:

• "I was utterly disgusted with how my girlfriend and I were treated."
• "I booked in a viewing yesterday evening and when I arrived at the property no one was there."
• "It took them 19 days to tell me there was an issue despite me asking for updates on when my deposit would be paid back."
• "I would not recommend Lawrence Copeland to anyone under any circumstances."
• "Absolutely terrible letting agent - AVOID! Disorganised, unprofessional and out to grab as much money as possible from tenants."
• "Disgusting people who consistently lie to their tenants."
• "AVOID THIS AGENCY!!"