Platinum Toyota, Bath Reviews Summary

Customer Service

Pros:

• "From start to finish, amazing customer service from the team at Toyota."
• "The person I dealt with in purchasing my new car, Mike Smith, was great."
• "Excellent and welcoming staff. Facilities are good...wouldn't buy a car anywhere else."
• "Excellent service all round - really refreshing to have an honest, non pushy salesman in Kyle."
• "The customer service they provided was the best we have received when buying a car."
• "Mike was brilliant from start to finish. Took time to advise, and explain."
• "Excellent service! Chiara made the buying and handover process straightforward."
• "Good service, quick turnaround, comprehensive description of what they've done."

Cons:

• "I am disappointed with my experience at Toyota Platinum Bath. Recently I took my car to have a full service done with this dealership for first time."
• "So disappointing…..you’d think they would want to respond to someone interested in looking at a car. No one available in dealership."
• "Worst experience buying a car EVER - sold it within 5 months and went back to Audi."
• "Despite charging more than average for everything their mechanics must be feeling underpaid because they run a little scheme."
• "This was without doubt the worst customer experience I've ever been subjected to."
• "Very unfriendly and unapproachable acted like it was too much hassle."
• "Went for my interim service and first ever MOT. Had to wait and it took over 3 hours which was expected."
• "Expensive main dealer service. Obliged to use it due to contract hire terms."

Sales Staff

Pros:

• "Strongly recommended. Great choice of cars. Excellent service throughout."
• "The best part - Ben stayed in touch with us during the entire process which only made the buying experience even more enjoyable."
• "Fantastic experience buying our Aygo X. The salesman, Ben, was like a breath of fresh air, very genuine, helpful, and not at all pushy."
• "We bought our Rav4 just over a week ago and were extremely pleased with the sales service we received from Kabir."
• "Kabir was amazing, brilliant car and service. It’s my first car and it was a great experience."
• "Really happy with my recent purchase of my Toyota CHR, great experience at Platinum Toyota in Bath and beautiful car."
• "Highly recommend. The experience of buying a car was so effortless and enjoyable."
• "Kabir went above and beyond to ensure we got the car we wanted and was really patient as we ummd and ahhd over the colour."

Cons:

• "My car was due for a full service but when I looked at the service book they just carried a minor service."
• "No one available in dealership. Then someone finally came out. Gave me his card with email. This week no response on phone or reply to email from two days ago."
• "The 'manager' Tim called me back and talked me around. I visited the garage and agreed to swap my 15 plate A1 TFSI for a 17 plate Aygo."
• "I waited for the paperwork to arrive and chased by email, guess what - it never turned up - it wasn't hand delivered to my door."
• "Another Toyota-approved garage quoted me £260 to replace my entire handbrake, inclusive of VAT and labour. This garage said you don't need a whole new handbrake, just one cable... and then quoted me nearly £400 for less work and fewer parts."
• "Back in early December we decided to buy a Yaris hybrid. From.the word go, it was so easy dealing with them. Unfortunately, things did not go according to plan and the car got delayed more than expected."
• "Booked Hybrid Yaris for my wife to have second test drive, had told staff that she had chronic medical problem so needed auto and comfortable seats, arrived on time having made a lot of arrangements to take my wife in to be told that another salesman was taking the car for another customer and no hybrid was available only a manual petrol."
• "Very unfriendly and unapproachable acted like it was too much hassle."